Manager, In-Venue Hospitality (IVH)

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, In-Venue Hospitality (IVH):

The LA28 Commercial Hospitality team is leading a modernized approach to Olympic and Paralympic hospitality, providing unparalleled access to once-in-a-lifetime experiences for stakeholders and fans. In partnership with On Location, LA28’s Official Hospitality Provider, the team is responsible for delivering a commercial hospitality strategy that aligns operational excellence with revenue objectives. 

 

Reporting to the Senior Manager, Hospitality Operations & Event Production, the Manager, In-Venue Hospitality Operations will oversee venue-specific hospitality operations within Olympic and Paralympic venues. This position will be responsible for executing all operational aspects of in-venue hospitality (IVH) including attendee flow logistics, transportation coordination, accreditation processing, and access control. Serving as a critical liaison, the Manager will align On Location’s hospitality execution plans with LA28’s internal functional areas, including Security, Accreditation, Venue Infrastructure, Event Venue Management, Stakeholder Management, and other key stakeholders. The role requires strong cross-functional collaboration, project management, and experience with large-scale event operations. 

Key Responsibilities:

Venue Operations & Attendee Flow 

• Oversee hospitality operations at Olympic and Paralympic venues, ensuring seamless guest experiences
• Manage entry and access control for hospitality guests in coordination with venue security and accreditation teams
• Develop operational plans in collaboration with On Location to optimize attendee flow and ensure efficiency at venues
• Liaise with Event Venue Management (EVM) and Venue Infrastructure (VNI) teams to integrate hospitality space planning with venue operations
• Develop operational readiness and delivery plans for hospitality across assigned venues, validating maps, plans, drawings, staffing plans, and other critical operational elements 

Cross-Collaboration & Partner Management