VP, Client Services, MedComm

Company Description

EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

And as a part of EVERSANA, a pioneer in next-generation commercial services, we connect dots that other agencies can’t, helping drive commercialization success. 

Our eight affiliates within the EVERSANA INTOUCH Network include EVERSANA INTOUCH Solutions, EVERSANA INTOUCH Proto, EVERSANA INTOUCH Seven, EVERSANA INTOUCH Oxygen, EVERSANA INTOUCH Engage, EVERSANA INTOUCH TTC, EVERSANA INTOUCH Media, and EVERSANA INTOUCH International. 

Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA INTOUCH, our people, clients and most importantly, the patients we serve.   

Job Description

As a VP, Client Services, Medical Communications, your role is to provide strategic guidance in developing, delivering and leading tactical medical communications programming. In this role you are an extension of the client team and as the day-to-day relationship lead, addressing concerns while identifying incremental opportunities. You are also accountable for assuring you engage appropriate EVERSANA experts both in medical communications and across areas of specialization to counsel your clients on effective solutions.  

• Oversee delivery of scope of business for assigned clients including assuring that all efforts are on strategy, on budget, timely and reflective of best-in-class EVERSANA INTOUCH services  

• Guide matrix team engaged in the delivery of contracted work.  

• Establish cross-collaboration with internal teams and agency partners, and foster sound relationships to support delivery of work  

• Provide clients with research, analytical metrics, and strategic insight to facilitate recommendations for effective solutions  

• Oversee the delivery and financial progress of all projects according to EI SOP  

• Own strategic leadership of MedComm brand planning for your accounts  

• Maintain client relationship and address needs, concerns and escalation as necessary   

• Research, develop and collaborate with other Account Directors, agency departments and partners to continuously develop the integrated solutions offering from EVERSANA INTOUCH.   

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.  

• All other duties as assigned 

Qualifications

• Bachelor’s and/or master’s degree ideally in communication/marketing, biologic sciences, pharmacy or other scientific track  

• Approximately 10-12 years of related industry experience: client-side brand team, consultative, medical communications, medical affairs or promo medical education agency or division of advertising agency and/or pharmaceutical experience   

• Expertise in digital, media and technology transformation in medical communications    

• Proven results with managing scientific communications programs from scientific platform through to peer-to-peer communications   

• Proven leadership and mentoring skills (guiding a large team and multiple clients); Responsible for account staff team development.   

• Strong and applied understanding of operational delivery of compliant medical communications solutions in the US.  

• Strong experience in medical communicati