Sr Field Engineer, East

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Sr. Field Engineer will be an Engineering representative for the Workplace Security Systems team for NBCUniversal East region site projects and systems support of physical security functions.

Responsibilities:

• Provide end-user support of applications and assist with trouble-shooting issues for applications used by Physical Security operations
• Provide technical expertise to other region field engineers supporting enterprise system
• Manage day to day site issues and primary systems Enterprise Lenel, Genetec Security Center and Enterprise SAFE
• System monitoring – Lenel, Genetec – cameras; archivers; readers, panels
• Liaison between business Security Operations, Engineering, and IT
• Incident Response – provide remote & on premises support for hardware and software issues
• Manage and support multiple NBCUniversal projects
• 24 X 7 systems support on a rotation basis & serve as escalation lead for engineers on call
• Change Management – assist with system testing  
• Align vendor activities based on business priorities
• Coordinate application installs with local desktop client services
• Manage demand via Service Now ticketing system
• Develop and partner with security operations and third-party vendors to generate Scope of Work documents for site expansion
• Document business processes and requirements in the sourcing of new technology solutions
• Provide ongoing engagement and communications to business and engineering management
• Collaborate with other IT and technology groups to identify achievable solutions, manage scope
• Ability to generate and manage project status reports, meeting minutes
• Ability to prioritize and handle multiple projects and initiatives
• Participate in Special Events to fulfill Physical Security operations needs
• Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word, Visio, Smartsheet
• Project management skills from physical security design to implementation

Qualifications

Basic Requirements:

• Bachelor’s degree or equivalent work experience
• Ability to travel as needed, including overnight stays as needed
• Must be willing to work onsite at the New York, NY office or at the Englewood Cliffs, NJ office as needed
• Must be willing to work weeknights and weekends as part of ongoing project deployments, site conversions and software upgrades
• Work experience of 5+ years working with Physical Access Control and Video (CCTV) Systems (i.e., Lenel, Genetec) and peripheral devices
• Experience and proven track record with managing projects tied to physical security site buildouts
• Excellent written and verbal communication skills
• Demonstrates negotiation and problem resolution skills

Desired Characteristics:

• Media Entertainment industry experience strongly desired
• Working knowledge of SDLC processes
• Technical skills: SQL Server, mobile devices, IIS, Windows, Cloud computing, VMWare
• Technical toolsets: Service Now, SharePoint, Project and Portfolio Management (PPM), Teams, Smartsheet

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

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