Arbitration Administrator

<p><strong>Pay Range: $18-$20 hourly</strong></p> <p><strong>About Us</strong></p> <p>ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM &amp; more.</p> <p>We work in a service industry and embrace a “we” versus “I” culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.</p> <p>We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!&nbsp;<a href="https://vimeo.com/652202630/3ae8c047b6">Get a sneak peek into life at ADESA!</a></p> <p>Job Summary: Reporting to the General Manager or designated manager, resolve differences between the buyer and the seller arising from representations the seller makes on the auction block. Researches all issues and recommends final decisions regarding all post-sale issues that arise. Perform all duties assigned by the General Manager or designated manager. Must know, practice, and ensure that company policy, procedures and applicable federal laws are followed at all times.</p> <p>Responsibilities and Duties include but are not limited to the following:</p> <p><strong> Provide excellent customer service:</strong></p> <ul> <li>Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.</li> <li>Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.</li> <li>Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints or incidences.</li> <li>Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations.</li> <li>Recommend new customer services and procedures to the General Manager or designated manager.</li> </ul> <p><strong> Enforce and communicate arbitration policy and procedure:</strong></p> <ul> <li>Maintain a good flow of communication with management and office personnel.</li> <li>Ensure proper follow-through on all directives, bulletins, schedules and accounting from th