Senior Manager, Program Management, Marketplace Seller Fulfilled - Cancellations

Position Summary...

What you'll do...

The Walmart Marketplace Returns team is committed to improving customer and seller experiences, supporting seller success, and driving growth by bolstering our seller service offerings. A key focus of this role on Cancellations, a strategy focused on enhancing customer satisfaction and loyalty by ensuring their orders are fulfilled as expected, thereby contributing to the overall success and reputation of the marketplace.

We are seeking an experienced and accomplished Senior Manager to actively managing and reducing order cancellations in the online marketplace. The individual in this position is responsible for monitoring and analyzing cancellation trends, identifying root causes, and developing strategies to minimize cancellations. This would involve liaising with various teams including customer service, operations, and sellers to ensure a seamless experience for customers and sellers. Expertise in SQL and/or Big Query will be valuable in analyzing data to identify opportunities for improvement.

You’ll sweep us off our feet if:

• Proven experience in a senior management role within a marketplace or e-commerce environment
• Strong understanding of marketplace dynamics and customer and seller management
• Prior experience overseeing and managing programs to ensure that measurable objectives are meeting the expected goals.
• Experience leading and developing high-performing teams in a fast-paced environment.
• Strategic thinking and results oriented professional with ability to prioritize tasks and allocate resources effectively.
• Experience developing and leading programs, specifically drivers of growth, working cross-functionally with product and analytics teams.
• Strong presentation and influencing skills and the ability to interact with executive level business partners.
• Experience making data-driven business decisions and to collaborating with cross-functional teams to implement solutions.
• Self-starter with a strong attention to detail and an ability to deal with ambiguity.
• Excellent written and verbal communication skills with ability to champion products throughout the organization.
• A deep understanding of how to connect with and develop amazing experience for customers/partners.
• Belief in our purpose of save money, live better for customers.
• Analyzing data using SQL and/or Big query to identify opportunities for process improvements is a plus.

You’ll make an impact by:

• Strategize and identify opportunities and drive programs that reduce seller cost by meeting and exceeding customer and seller expectations of the online marketplace experience.
• Launch & scale programs. Track, communicate and coordinate with various stakeholders and teams across Walmart Marketplace and the company at large (Analytics, Business Solutions, Account Management, Product teams, etc.)
• Develop and execute end-to-end programs focused on driving product adoption and seller services tool development.
• Measure, track and analyze results, report progress, and optimize programs continuously.
• Drive informed decision-making and ensures resolution of critical issues by partnering with senior leaders to identify goals, success criteria, assumptions, risks, and known issues within the business.
• Creating communication strategy and content; educating sponsors, stakeholders, and executive leadership on program requirements; and developing and implementing a program management life cycle.
• Analyze and interpret information for one or more initiative work streams by using various analytical methodologies.
• Developing solutions within bus