SYSTEMS SUPPORT TECHNICIAN - 40002209

Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play. For more information about Durham County Government, visit www.dconc.gov.

 

 

DEPARTMENT:       

 

Information Services & Technology

DATE POSTED:         

   

November 19, 2024

CLOSING DATE:           

 

December 31, 2024

HIRING RANGE:

 

$58,135 - $78,447

POSITION NUMBER:        

    

40002209

JOB TYPE:

Full-Time; (37.5 hrs/week)

 

This post is subject to close at any time 

 

SUMMARY OBJECTIVE

 

The purpose of this position is to provide responsible technical and skilled work, installing, troubleshooting and testing microcomputer hardware and software, providing knowledgeable first line support of information systems for the assigned department. This position will work with a team that provides dedicated support to Durham County Library.
This class works under general supervision, independently developing work methods and sequences.

 

ESSENTIAL FUNCTIONS

 

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Provides training for specific computer applications and systems.
• Plans, installs and tests new equipment and software.
• Configures, setup and maintain master stations, reservation stations, and print release software.
• Assists in maintaining personal computer and terminal equipment database.
• Troubleshoots hardware problems related to PCs, terminals, and peripherals.
• Produce system reports.
• Troubleshoots software problems related to office automation and applications programs.
• Performs minor in-house repairs on PCs and coordinates major repairs with equipment vendors.
• Develop and document IT standards and procedures, including maintenance and operational protocols, to enhance department IT infrastructure.
• Deliver superior customer service, ensuring effective communication with both internal and external stakeholders.
• Coordinates support with Durham County Information Technology Department.
• Provides user support in installing and using PCs, terminals, peripherals, and applications software.
• Performs related work as assigned.

 

KNOWLEDGE, SKILLS AND ABILITIES:

 

• Thorough knowledge of personal computer technology.
• Ability to install PCs, operating systems, and applications software.
• Ability to work independently or as a team member to identify requirements, find and evaluate alternatives, present solutions, make recommendations and follow projects through to completion.
• Ability to take initiative and use creative and innovative thinking to find solutions to computer or technical problems.
• Ability to serve as a team member, providing coordination and leadership to