About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

 

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

SHI is seeking a dynamic and strategic Director of Services Alliances to lead and expand our ecosystem of service delivery partners. This role is responsible for developing and managing strategic relationships with key partners, ensuring alignment with SHI’s go-to-market strategy, and driving revenue growth through collaborative service offerings. The ideal candidate will have deep experience in partner management, service delivery models, and strategic planning within the IT services industry.

Role Description

Alliance Strategy & Development 

• ​Define and execute the strategy for building and scaling SHI’s services alliances ecosystem. ​​​​​​

• Identify and onboard new service partners that complement SHI’s offerings in cloud, networking, security, managed services, and professional services. 

Partner Relationship Management

• Cultivate strong executive-level relationships with key service partners. 

• Serve as the primary point of contact for strategic service alliance partners. 

Go-to-Market Enablement 

• Collaborate with sales, marketing, and service delivery teams to develop joint value propositions and go-to-market plans. 

• Ensure partner services are integrated into SHI’s sales motions and solution offerings. 

Performance & Operations 

• Establish KPIs and performance metrics to measure the success of service alliances. 

• Monitor partner performance and ensure compliance with SHI’s quality standards and customer satisfaction goals. 

Cross-Functional Leadership 

• Work closely with internal stakeholders across sales, practice leads, operations, legal, and finance to support alliance initiatives. 

• Lead cross-functional teams to grow joint service solutions pipeline and revenue. 

Additional Responsibilities

• Develop and implement strategic service delivery plans to enhance customer satisfaction and drive business growth.

• Lead and manage the services team, fostering a culture of excellence, collaboration, and continuous improvement.

• Oversee resource allocation and operational budgeting, ensuring optimal utilization of assets to achieve service delivery goals.

• Monitor and evaluate service delivery performance through data-driven metrics and analytics to drive improvements and ensure alignment with strategic objectives.

• Collaborate with cross-functional teams to integrate service delivery into business processes, enhancing operational efficiency and effectiveness.

• Build and maintain relationships with key stakeholders, including clients, partners, and vendors, to support service delivery initiatives and drive organizational success.

• Ensure compliance with service delivery policies, procedures, and standards, safeguarding the organization’s reputation and integrity.

• Identify and mitigate service delivery risks through comprehensive risk management strategies and contingency planning.

• Drive inn