Registerd Nurse Navigator

Job Description:

The RN Navigator, or Nurse Navigator, is a registered nurse who acts as a patient advocate and care coordinator, guiding patients through the healthcare system as it relates to Intermountain Health’s front range cardiovascular clinics. The RN Navigator provides education, support, and facilitates communication between different healthcare providers to ensure timely and appropriate care. This position is a part of the cardiovascular support team which includes handling urgent patient issues sent from the Contact Center team, reviewing referral requests from primary care offices, and addressing critical hospital referrals. Responsibilities also involve analysis of new patient medical records prior to their first cardiovascular visit to screen for pre-testing needs. The Nurse Navigator is recognized as a clinical expert and promotes a professional environment that supports nursing excellence and collaborative shared decision-making.

Job Description: 

RNs at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect.  If you are interested in contributing to our mission of helping people live the healthiest lives possible- come join our team! 

 

Additional scope of responsibility: 

 

• Handles and directs calls from patients that have an urgent cardiology concern; calls may  vary from routine to emergent triage circumstances. Follows recommended triage protocol formats and directs patients to next care steps. Demonstrates professionalism, efficiency,  and sound clinical judgement while interacting with patients and colleagues.  

• Provides clinical guidance to both the Intake and Authorization Teams concerning incoming referrals from primary care offices or other referring providers. Guides decisions regarding a patient’s plan of care and the appropriate cardiology subspecialty to which they are directed  if necessary. In addition to patient outreach, the RN Navigator often will contact the referring  provider to obtain additional information or clarification regarding patient condition. May also be involved in arranging peer to peer consultations. 

• Reviews incoming patient referrals from Intermountain hospital emergency departments and  inpatient providers advising a patient’s next care steps. Contacts these patients following  
  their discharge and promotes the Intermountain Health cardiovascular clinics for their follow- up care. 

• Complex scheduling of procedural and diagnostic testing appointments for multiple clinics and providers based on diagnosis and provider/clinic preferences; must be able to follow  
  pre-determined protocols for scheduling and provide pretest instructions to the patient. 
   

• Analysis of new patient chart or medical record information following protocols to assess if pre-testing is necessary to assist the cardiologist in their initial diagnosis and treatment plan.  
  Requires knowledge of Excel spreadsheets and their manipulation, electronic medical record navigation (EPIC), organization skills, and the ability to quickly review medical information  
  and/or other patient information. 

• 
   

• Works as liaison between contact center, intake team, authorization team and clinical staff to ensure patients are served efficiently and effectively. Partners with clinical staff for pre-visit  
  preparation as needed. Collaborates with clinic caregivers to provide pa