Cybersecurity Professional

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Responsible for supporting customer-facing cybersecurity and product assurance activities across the sales, implementation, and operational lifecycle. This role serves as a key partner to sales, legal, product, engineering, quality, and other subject matter experts to help address customer cybersecurity inquiries, support contractual and compliance-related requirements, and communicate product cybersecurity capabilities clearly and consistently.

This position also helps improve commercial effectiveness and operational stability by reducing friction in customer-facing cybersecurity interactions, promoting more consistent and scalable support models, and strengthening cybersecurity as a practical business enabler and commercial differentiator.

This is a remote-based opportunity

Key Responsibilities

• Support customer-facing cybersecurity activities, including security questionnaires, due diligence requests, follow-up discussions, and related assurance needs.
• Analyze customer cybersecurity requirements and coordinate with internal subject matter experts to develop accurate, risk-based, and consistent responses.
• Assess and communicate product cybersecurity capabilities, controls, and relevant documentation in support of customer and commercial discussions.
• Partner closely with sales, legal, product, R&D, quality, compliance, and other internal teams on cybersecurity-related customer commitments, questions, and escalations.
• Support the sales organization by helping translate cybersecurity capabilities into clear, customer-relevant value propositions and responses.
• Partner with commercial teams to identify recurring cybersecurity-related barriers in the sales process and help develop scalable approaches to reduce friction.
• Contribute to the development and continuous improvement of sales enablement materials, standard messaging, reusable response content, and customer-facing cybersecurity support resources.
• Help identify, standardize, and improve repeatable customer-facing cybersecurity content, response libraries, and supporting documentation to improve consistency and efficiency.
• Review and interpret vulnerability, architecture, and security control information as needed to support customer communications, internal alignment, and risk-based decision-making.
• Track recurring customer concerns, response themes, and support gaps to inform process improvement, strategic priorities, and better field support.
• Help improve operational consistency by identifying common response patterns, standardizing outputs, and reducing dependency on ad hoc or individual-driven support models.
• Contribute to the development of more stable, repeatable workflows for customer cybersecurity support, including intake, response coordination, knowledge management, and escalation pathways.
• Support cybersecurity-related analysis and input for customer planning, asset planning, and other business support activities, as applicable.
• Help ensure cybersecurity communications to customers are clear, supportable, and aligned with contractual, legal, and business expectations.
• Contribute to continuous improvement efforts that make cybersecurity support more scalable, efficient, and commercially effective.

Job Requirements

• Strong understanding of cybersecurity principles, including networking, encryption, vulnerability management, identity and access concepts, segmentation, and common security architectures.
• Ability to interpret and communicate technical cybersecurity concepts clearly to both technical and non-technical audiences, including customers.
• Experience working with cybersecurity standards, frameworks, and common assessment approaches, including familiarity with concepts such as CVSS, OWASP, and risk-based prioritization.
• Strong analytical skills to evaluate customer requirements, security controls, product cybersecurity information, and business risk considerations.
• Ability to work effectively across cross-functional teams, including sales, legal, engineering, product, quality, and compliance stakeholders.
• Experience developing, reviewing, or supporting customer-facing cybersecurity documentation, standard responses, or assurance materials.
• Ability to identify opportunities for process improvement, standardization, and scale in customer-facing