Learning & Development Manager

Company Description

About Bishop’s Lodge, Auberge Collection

A legendary landmark re-imagined, Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. Set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown, the 98-room resort invites guests to connect with nature with organic adobe architecture that invokes rich New Mexican heritage and conveys a genuine sense of place. Amenities include a collection of exhilarating outdoor experiences, historic horse stables, fitness center, pool, onsite stream for fly fishing casting lessons, healing arts experiences at Stream Dance Spa and several dining venues, including the resort’s signature restaurant SkyFire. Expansive indoor and outdoor event space includes The Hall with 3,200 square feet of meeting space and the historic Lamy Chapel and Lawn, featuring dramatic views of the Tesuque Valley. The recently unveiled Bunkhouse is ideal for family gatherings with 12 individual bedrooms.

For more information: auberge.com/bishops-lodge/

Follow Bishop’s Lodge, Auberge Resorts Collection on Facebook and Instagram @BishopsLodgeAuberge

Job Description

The Learning and Development Manager is responsible for the delivery of bespoke training programs that align with Auberge Resorts Collection initiatives and collaborations. This individual will be the training Ambassador on property to ensure that all departments are aligned and focused on their particular training needs.  Serving as a facilitator, the L&D Manager will put their unique spin on existing training programs as well as focus on the professional development of each team member on property.  

• Manage and facilitate existing training programs that include; service standards, orientation experience, heartfelt service, leadership development, annual team member survey administration, management development program (college) and the certified trainer program 
• Direct responsibility for the annual mandatory training calendar, ensuring full completion within targeted timelines and providing timely and accurate updates to department leaders
• Maintain accurate and easily accessible records and processes for all learning and development activities, including recording and monitoring attendance, ensuring that team members required to attend specific workshops are easily identified and followed up
• Serve as the Training Ambassador within the property for anyone with questions regarding training and development plans for their departments
• Become a trusted partner with all department leaders and have a full understanding of their teams and training requirements 
• Continually update all training to ensure adherence to all state and federal requirements
• Assist with miscellaneous Talent & Culture functions, as needed

Qualifications

• Ability to communicate clearly and concisely, both orally and in writing. 
• Experience as a training facilitator having a track record of impactful and effective program delivery 
• Excellence relationship building skills with the ability to truly connect an audience
• Strong attention to detail and advanced preparation. 
• Self-starter and always proactive with the ability to work in a fast-paced and changing environment
• Experience within the hospitality industry as a trainer is preferred 

• B.S./B.A. degree in Business Management, Human Resources, Organizational Development is preferred 
• Bi-lingual (English/Spanish) is required 

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

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