Sr. Director, Digital Media Sales Operations

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

The Sales Strategy, Operations and Enablement (SOE) organization is the established engine that runs Adobe’s Enterprise Field organization, enabling predictable revenue growth and maximizing sales team productivity. This is a global team of over 500 professionals across critical areas including go-to-market (GTM) strategy, sales operations, enablement, compensation, and systems management.

The Digital Media Enterprise organization is rapidly evolving within Adobe, and you will join at an opportune time to design, develop and help deliver our future by partnering with our senior sales leaders across the globe for the betterment of our business. As the leader of Sales Operations for this organization, your role is essentially the Chief Operations Officer; driving operational rigor and global alignment to accelerate growth and success in the Enterprise Digital Media business. In collaboration with the DME Product organizations and Integrated Enterprise GTM, you will lead change management and growth initiatives across the business, including Enterprise Sales, and Customer Success.

We’re looking for a leader with a customer experience mentality who is highly effective and efficient, with the ability to think strategically but also keen to get their hands dirty and “get it done”.   We’ll need you to develop and drive Go-To-Market strategy, a regular cadence of business reviews, and manage day-to-day operations within the Americas, partnering with a global cross functional team for support.   

What you’ll do 

• Partner closely with the Chief Revenue Officer, Enterprise, and other Americas and Global Executives, to drive and influence change and growth in the Digital Media Enterprise Sales 

• Establish strong working relationships with the individual DME Product leadership to ensure individual product shifts can translate into an aligned Enterprise operational go-to-market. 

• Lead strategic and operational GTM planning, and drive excellence in execution  

• Drive the operating and reporting plan (annual, quarterly, monthly etc)   

• Lead a global team of Sales Operations Professionals     

• Drive executive-level business presentations (i.e. Business Reviews)   

• Drive cross-regional alignment with Regions, Sales, Partners, BU & Marketing    

• Interpret and assess current business practices and provide innovative approaches for improved efficiency and effectiveness  

• Lead key sales productivity initiatives in region; focused on customer success, bookings growth, pipeline development and ecosystem alignment   

• Organize and drive standardized opportunity management, account planning practices, and champion Value Selling and other global initiatives  

• Maintain strong relationships with worldwide peers and collaborators to evaluate effectiveness of programs and impact of operational strategies, programs and improvements  

• Drive and/or lead key infrastructure initiatives across Digital Marketing Enterprise Sales; supporting a centralized Business Change Management function  

• Question the status quo, and strive for operational excellence   

• Recommend and drive improved processes and procedures for the management and administration of sales systems and procedures  

• Drive quota setting, coverage and participation in the compensation process    

• Drive Adobe's sales plans & deployment models, strategies, territory plans, account management procedures, sales systems to ensure reporting is accurate and relevant   

• Be a focal point for the group you are representing. Serve as the initial "go to" person for regional constituent questions or issues for the respective organization   

What you’ll need to succeed

• Global experience as a Senior Sales Operations leader  

• A high-performance people leader, experience leading and developing a hard-working team w