Director, Key Accounts- North America Fertility Solutions

About CooperSurgical

CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

Why this role is different

• Lead & build: Recruit, coach, and develop a team of Strategic Account Directors (US & Canada) while orchestrating global account strategy.
• C‑suite altitude: Operate as the executive sponsor, guiding complex, multi‑stakeholder decisions.
• Enterprise resources, startup pace: Act with the urgency of a builder—backed by the capabilities of a global leader.
• Own the number: Drive revenue, margin, and share‑of‑wallet through cross‑portfolio solutions.

What you’ll do

Lead & develop the team

• Hire, lead, and coach Strategic Account Directors; set clear goals, run rigorous pipeline and deal reviews, and elevate the team’s executive‑level selling and commercial acumen.
• Establish operating rhythms (QBRs/EBRs, forecast calls, account plan reviews) that improve forecast accuracy, velocity, and win rate.
• Model a customer‑first, relentlessly reliable culture focused on outcomes and accountability.

Win strategic growth with key accounts

• Build and execute multi‑year global account plans that shift from transactional buying to solution‑based partnerships.
• Integrate Fertility Services (donor gametes, Genomics, Cryo Services) with consumables & lab equipment to deliver differentiated, full‑stack solutions.
• Serve as primary executive point of contact; map stakeholders, align on value, and negotiate enterprise agreements (MSAs, SLAs, pricing frameworks, renewals).
• Drive cross‑sell/upsell, improve attach rates of services, and expand share‑of‑wallet.

Orchestrate across the enterprise

• Key member of US and Canada cross-functional leadership team.
• Partner with Product Management and Scientific/Clinical teams to tailor solutions and co‑create evidence‑backed value propositions.
• Work with regional leaders and Key/Strategic Account counterparts in EMEA, APAC, and LATAM to ensure global consistency with local execution.
• Align with Marketing, Operations, Finance, Legal/Regulatory, and Customer Success to deliver on commitments, SLAs, and service levels.

Market & strategy

• Stay ahead of market trends, competitive dynamics, and regulatory considerations in Fertility; translate insights into clear commercial plays and executive recommendations.
• Identify and scale Key Account Management best practices across geographies.

What success looks like (outcomes)

• Double‑digit growth in targeted accounts; improved gross margin and forecast accuracy.
• Higher attach rate of services to existing consumables/equipment spend; measurable share‑of‑wallet expansion.
• Executive relationships that lead to multi‑year, multi‑portfolio agreements and faster time‑to‑value.
• A bench of Strategic Account Directors performing at the top of their market.

Qualifications

Must‑haves

• Commercial leadership experience with direct people management of account/sales teams; proven ability to hire, coach, and elevate talent.
• 5+ years in Key/Strategic Account Management (medical device, biotech, or related healthcare).
• Bachelors degree required, MBA or advanced degree preferred 
• Strong desire to learn, comfortable with ambiguity and desire to maximize/improve areas where lack of processes exist.  Understanding of the Fertility market (ideally donor gametes, Genomics, Cryo Services) and adjacent consumables & lab equipment a plus.
• Demonstrated success selling complex, multi‑stakeholder solutions at the C‑suite level.
• Exceptional communication, executive presence, and relationship‑building skills; effective across cultures and matrixed organizations.
• Fluent in English.

Nice‑to‑haves

• Experience owning a P&L or business unit and/or leading strategic br