Senior Director, Technical Engagement

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

The Architecture Lead - Senior Director for the Federal Civilian Sector, plays a pivotal role in both presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success. This leader provides technical oversight and execution leadership on large-scale and mission-critical engagements while also serving as a trusted mentor to Salesforce teams and federal clients. They're responsible for driving architectural excellence, strategic customer alignment, and fostering a high-performance culture within their teams.

Key Responsibilities:

People, Leadership & Growth:

• Lead, mentor, and develop a team of technical engagement managers/architects, fostering a culture of innovation, continuous learning, and career growth.

• Establish a talent development strategy, ensuring the team is equipped with the necessary skills and certifications to lead large-scale, multi-cloud implementations.

• Drive a culture of collaboration, ensuring architects and engineers across projects share insights, best practices, and knowledge to elevate the entire team’s technical acumen.

• Inspire team members to do their best work, amplify their impact, and provide an inclusive workplace that nurtures diverse perspectives and thought leadership.

Technical Strategy & Architecture Leadership:

• Serve as the technical authority across a portfolio of federal customers, ensuring architectural integrity, platform scalability, and alignment with agency missions.

• Provide technical oversight for all federal engagements, ensuring solution architectures adhere to industry and government compliance standards (e.g., FedRAMP, FISMA, etc.).

• Oversee and provide governance on large, multi-cloud Salesforce implementations, ensuring alignment with federal enterprise architecture frameworks.

• Lead technical deep dives, solutioning sessions, and executive briefings to drive successful outcomes for customers.

• Step in as a hands-on leader to support at-risk projects, ensuring swift issue resolution and alignment with project objectives.

Presales & Strategic Engagements:

• Partner closely with Services Sales leadership to shape compelling, customer-centric proposals and Statements of Work (SOWs) for large-scale Salesforce implementations.

• Lead technical solutioning across multiple Salesforce clouds, considering integration requirements, security, data migration, and third-party solutions.

• Establish and maintain strong executive relationships with federal customers and partners, aligning Salesforce solutions with their digital transformation goals.

• Serve as an advisor to Federal IT leadership, helping align their Salesforce implementation strategy with their broader IT modernization efforts.

• Support bid and proposal activities, ensuring technical feasibility and scoping align with customer expectations and Salesforce best practices.

Operational Excellence & Customer Success:

• Drive high client satisfaction (CSAT) and engagement success, ensuring measurable business value realization for federal agencies.

• Ensure projects are correctly scoped, balancing team structure, skillset, and timeframe to meet customer goals.

• Continuously enhance delivery excellence, improving processes, governance models, and solutioning frameworks across engagements.

• Actively track and mitigate project risks and escalations, ensuring transparent and timely communication with internal and external stakeholders.

Required Qualifications & Skills:

• 5+ years of direct experience delive