Corporate Director, Revenue Cycle (Front-End Services) Pre-Arrival & Financial Clearance

Overview

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• Wellness incentives 
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• And more  

Work Location: Atlanta, GA

Description

The Corporate Director of Pre-Arrival and Financial Clearance is a strategic leader responsible for overseeing all pre-service financial operations across the organization. This role ensures efficient, compliant, and patient-centered processes related to insurance verification, pre-registration, financial counseling, and clearance prior to service delivery.

 

The Corporate Director drives revenue cycle performance, reduces denials, and enhances the patient financial experience through innovation, standardization, and team leadership.

 

Leadership & Strategy

Develop and execute a comprehensive strategy for pre-arrival and financial clearance operations aligned with organizational goals

Provide leadership and oversight for centralized and/or decentralized teams responsible for insurance verification, pre-registration, and financial counseling

Establish performance metrics, benchmarks, and KPIs to monitor productivity, quality, and financial outcomes

Partner with executive leadership to drive revenue cycle optimization and pre-arrival excellence

Operational Oversight

Oversee end-to-end pre-arrival workflows, including:

• Insurance eligibility verification
• Benefits validation
• Data Integrity
• Financial clearance and patient estimates

Ensure timely and accurate clearance of accounts prior to service to minimize delays and denials

Standardize processes across facilities and service lines to ensure consistency and efficiency

Revenue Cycle Optimization

Identify and implement process improvements to reduce denials and prevent revenue leakage

Collaborate with Patient Access, Utilization Management, Pre-authorization, and Billing teams to ensure seamless revenue cycle integration

Monitor denial trends and implement corrective action plans

Patient Financial Experience

Promote transparent and compassionate financial communication with patients

Ensure accurate upfront estimates and financial counseling services are provided

Support initiatives that improve patient satisfaction related to financial processes

Compliance & Risk Management

Ensure adherence to federal, state, and payer-specific regulations and guidelines

Maintain compliance with policies related to financial assistance, price transparency, and payer requirements

Lead audit readiness and internal quality assurance programs

Technology & Innovation

Partner with IT and vendors to optimize systems supporting eligibility, financial clearance, and estimation tools

Leverage data analytics to drive decision-making and performance improvement

Lead implementation of automation and digital solutions to enhance efficiency

Team Development

Recruit, mentor, and develop high-performing leaders and staff

Foster a culture of accountability, collaboration, and continuous improvement

Provide ongoing training and professional development opportunities

Additional Duties as Assigned

Travel: Less than 10% of the time may be required

Work Type: Hybrid employee - splits time between working remotely and working in the office

 

Minimum Required Qualifications:

• Bachelor's degree in Healthcare Administration, Business, Finance, or related field required
• 8+ years of progressive leadership experience in healthcare revenue cycle or patient access
• Strong background in pre-arrival operations, including insurance verification and financial clearance

Preferred Qualifications:

• Master's degree preferred (MHA, MBA, or related field)
• 10 years minimum experience with at least 5 years in a management position

Knowledge, skills, and ability requirements (preferred):

• Experience managing multi-site or system-wide o