Sr. Business Analyst

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary:

The Senior Business Analyst, Systems and Data Insights role works closely with business leaders, stakeholders and subject matter experts to understand desired business processes, and document application business requirements to best reflect those needs and assist with the implementation of those requirements. This role performs business and functional requirements gathering, takes part in business solution design and systems analysis.

 What you will do:

• Collaborate with stakeholders and Services & Solutions process team to clarify, prioritize and validate project requirements and business objectives/goals.
• Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives
• Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities
• Engage key stakeholders and subject matter experts to capture pain points/issues
• Collect data and perform data analysis to support validation of potential opportunity value
• Implement new or revised processes & prove out the value or effectiveness of proposed solutions
• Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions.
• Gather and prepare supporting analysis and design documentation from a business perspective
• Take part in system test plans and validate that business goals are accomplished
• Drive alignment of project objectives and solutions to organizational business strategies and objectives
• Serve as an internal consultant for cross-functional collaboration & knowledge sharing
• Build credibility and trust across stakeholder groups.
• Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

What we expect of you:

• Bachelor’s degree and 5 years of experience within finance, data analytics, management consulting, business strategy, or process improvement.
• Work experience in process definition including facilitation, process documentation, and process improvement.
• Technical experience with Certinia.
• Fluency in Agile methodology.
• Facilitate or actively participate in Program Increment (PI) planning, defining features, and mapping dependencies across the Agile Release Train.
• Collaborate with Agile teams and stakeholders in Lean-Agile practices, fostering a culture of continuous improvement and self-organization.
• Own and coordinate the Team or Program Backlog, refining features and stories to align with customer needs and business objectives.
• Coordinate and participate in system demos to showcase incremental value and ensure adherence to quality standards (Built-in Quality).
• Excellent organizational and time management skills.
• Excellent written and verbal and communication skills with the ability to effectively interact with all stakeholders.
• Strong understanding of financial processes & concepts of a services business.
• Critical thinker & creative problem solver.
• Data-driven mindset and approach.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines.
• Critical attention to detail & ability to stay focused on repetitive tasks.
• Proficient in Microsoft Office tools, especially Excel.
• Master’s Degree, a plus.
• Lean Six Sigma Green Belt, a plus.
• Experience with SAFe Agile, a plus.

Pay range: $102,100 - $142,940 depending on experience and skill set

Quarterly bonus target of 5% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials 

CDW is committed to being an AI-fluent organization

We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.