Sr. Director, Trust & Safety Communications

Hinge is seeking a Senior Director of Trust & Safety Communications, who will lead communications for all trust, safety and crisis efforts across the organization, providing clarity and confidence in Hinge’s ability to provide a safe and trustworthy dating experience for all. 
We're seeking a seasoned communications professional with outstanding media handling skills, a passion for user well-being and experience in platform communications. An ideal candidate will be able to investigate and distill complex safety issues, and respond to a wide-range of situations with a people-first mindset. They will have a proven track record of writing to an extremely high standard and should thrive when collaborating with colleagues across different departments and functions.

Responsibilities

• Lead strategy and execution for Hinge’s Trust & Safety announcements globally, including our work around privacy, accessibility, and integrity.
• Manage company responses for crisis and emerging issues, responding quickly and effectively.
• Develop proactive and reactive communications for relevant trust and safety work, across internal and external channels, that create transparency and accountability.
• Engage regularly with tier one media, external partners, and key internal stakeholders, serving as a company spokesperson when needed, to provide an understanding of our trust and safety efforts.
• Prepare executives and spokespeople for media interviews and public appearances.
• Work in close collaboration with product, trust and safety, marketing, legal, and public policy teams, providing communications counsel and support to ensure our message is accurate and effective across all markets.
• Help amplify trust and safety updates through marketing channels that demonstrate Hinge’s on-going work in the safety space.

What We’re Looking For

• Experience leading a crisis response function.
• Experience in trust, safety and support operations and policies.
• A history of communicating with empathy and clarity around highly sensitive matters such as abuse, spam, fraud, bad actors, etc.  
• Experience working in a fast-paced and constantly evolving environment. Calm under pressure.
• Proven business judgment, strategic and analytical capabilities.
• Outstanding executive communication skills; ability to build extensive relationships with cross-functional partners (trust & safety, legal, product, and executive teams).
• A passion for safety and user-well being.
• Strong experience in platform communications.
• Experience working at a public company and in consumer tech.

The salary range for this position is $197,500 - $237,000. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in New York City. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Our Company:Hinge is the dating app designed to be deleted. In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every three seconds.
Our Culture: - Authenticity: Share your genuine thoughts and opinions directly.  - Courage: Invite and deeply consider challenges and criticism. - Empathy: Be empathetic, communitarian and trustworthy. 
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.