Fraud Investigator

The Fraud Operations Analyst II supports monitoring of customer financial accounts against various fraud prevention strategies. The role also supports addressing fraud concerns reported by clients and associates. This job escalates suspicious activity that may be risky to the financial institution and customers. Working under general supervision, this job provides moderate level review and investigation actions that mitigate threats of fraud.

Key Responsibilities and Duties

• Places outbound calls to validate fraud detection alerts with clients.
• Answers inbound calls from customers or associate calling to report potential fraudulent activity on their accounts.
• Documents investigation actions and mitigation actions.
• Researches customer claims and gathers evidence regarding potential fraud activity.
• Provides control feedback to continually improve efficacy.
• Works with customers to verify account activity.
• Interacts with external partners such as law enforcement agencies, vendors and financial institutions to validate information to check fraudulent activities.
• Ensures compliance with regulatory reporting.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

FINRA Registrations

• SRC Indicator: NRF

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
6IC

Required Skills:

• Experience Mitigating Risk regarding clientele accounts.

• Experience communicating with Clients and/or Institutions.

• Knowledge of Fraud trends and schemes.

Preferred Skills:

• Fraud Certification (IAFCI- CFCI)

• AML Certification (CAML)

• FINRA Licensing (Series 6,7)

• Bilingual with Spanish

Related Skills

Adaptability, Collaboration, Customer Engagement, Data-Based Decision Making, Detail-Oriented, Prioritizes Effectively, Story Telling, Strategic Thinking, TIAA Products/Services Acumen

Anticipated Posting End Date:

2025-04-15

Base Pay Range: $54,900/yr. - $87,600/yr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

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