Rooms Controller

Why us?

At The Ben, West Palm Beach, every corner tells a story. Inspired by the legendary Byrd “Birdie” Dewey and her iconic Ben Trovato Estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and personalized hospitality—creating an atmosphere that feels Exactly Like Nothing Else.

 

Perched along the waterfront overlooking the shimmering Intracoastal Waterway, The Ben invites guests to experience bold flavors at Proper Grit, our signature whisky and supper club–inspired restaurant, or enjoy rooftop Mediterranean tapas and handcrafted cocktails at Spruzzo, downtown’s only water-facing rooftop lounge. With a rooftop heated saltwater pool, versatile event spaces, and a team devoted to authentic hospitality, every stay becomes a lasting memory.

 

The Ben is stepping into a world where luxury is intentional, style has substance, and service is an art form. Overlooking the Intracoastal in the heart of West Palm Beach, The Ben attracts individuals drawn to elevated experiences, thoughtful details, and the energy that comes from doing things beautifully and boldly. This is a place for professionals who take pride in presence, pursue excellence, and want to be part of a culture that is confident, refined, and unapologetically distinctive.

 

At The Ben, you don’t just work in luxury—you help create it.

Job Overview

The Rooms Controller is the strategic coordinator behind the hotel’s room inventory and guest placement experience. Acting as the bridge between Front Office, Housekeeping, Engineering, Reservations, and Sales, this role ensures that every guest room assignment aligns with operational efficiency and personalized service.

From managing sell-out nights to coordinating VIP arrivals and orchestrating room moves, the Rooms Controller ensures accuracy, communication, and preparation remain flawless. This position requires strong attention to detail, sound judgment, and the ability to anticipate operational needs before they arise—helping create smooth arrivals and memorable stays for every guest.

Responsibilities

• Key Responsibilities

  Room Inventory & Operational Coordination

  • Maintain and coordinate daily room inventory to support Front Desk operations.

  • Block group rooms, transient reservations, early arrivals, and special request accommodations.

  • Maintain a room pool for early arrivals, VIP guests, and operational flexibility.

  • Supervise room upgrades while maximizing inventory efficiency during high-occupancy and sell-out periods.

  • Coordinate and organize guest room moves, ensuring timely communication and execution.

  Interdepartmental Collaboration

  • Work closely with Front Office, Housekeeping, Engineering, Reservations, and Sales to ensure room details are accurate and complete.

  • Coordinate Out-of-Order and Out-of-Service room status with the Engineering Department.

  • Review group resumes and communicate all relevant details to operational teams.

  • Confer with leadership regarding groups, unusual situations, or special guest circumstances.

  Guest Experience Excellence

  • Ensure special reservations, VIP accommodations, and guest preferences are handled accurately and without error.

  • Expedite room readiness and communicate proactively with guests awaiting accommodations.

  • Approach all guest and associate interactions in a professional, personalized, and service-focused manner.

  • Support service professionals by clearly communicating promotions, enhancements, and guest opportunities.

  Communication & Leadership Support

  • Actively participate in daily briefings and operational meetings.

  • Maintain detailed documentation and reporting related to room assignments and inventory.

  • Exercise sound judgment when resolving operational challenges or guest concerns.

  • Perform additional duties as assigned to support Rooms Division success.

Qualifications

Education/Formal Training

Minimum of 4 year college degree or equivalent

 

Experience

A minimum of two years’ experience in Rooms Operations. Luxury hospitality experience  is preferred.

 

Knowledge/Skills

• Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
• Possess excellent verbal and written communication skills.
• Ability to work independently, without direct supervision or as part of a cohe