(USA) Cafe Lead

Position Summary...

What you'll do...

Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

Leads and participates in teams by using and sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others with how to adapt to change or new challenges.

Be a Team Leader: Supervises the team within the cafe by managing members' needs to deliver on the business plan and contribute to the overall success of your club; communicating the goals of the department; executing company programs; adhering to policies and being an advocate for the member, the associate, and the company.

Be an Expert: Maintains an in-depth knowledge of business on the floor and backroom operations by ensuring the cafe area meets company and regulatory standards for quality, inventory, production, sanitation, equipment usage, safety, and compliance. Manages seasonality in terms of production; understanding new products, recipes, processes, and production specifications. Collaborates with associates and third parties; ensuring the team has resources to do their job effectively; sharing knowledge and training the team.

Be a Techie: Leverages digital tools to plan for and drive sales, improve the shopping experience, and elevate associate engagement. Utilizes hand held technology to make immediate business decisions related to production, training, and product quality; and adopting new tools and encouraging others to use them.

Be an Owner: Drives the business results, ensuring commitment to operational excellence, planning for profitability, maintaining a neat, clean, and safe work area in the cafe; ensuring appropriate staffing levels and accurate audit and compliance standards; producing and displaying merchandise according to the merchandise layout plan; engaging with other departments and third-party business partners (for example, maintenance personnel, suppliers, equipment vendors) to ensure operational continuity.

Be a Talent Ambassador: Teaches and trains the team by identifying training needs; providing and developing necessary skills to deliver high quality products to the members; encouraging career growth for team members; and sourcing new talent internally and externally to work on the team.

Customer/Member Centered:Satisfy the Customer/Member : Uses information and feedback to determine customer/member expectations. Works with others to exceed customer/member expectations. Seeks out ways to improve customer/member service. Teaches others how to find and use resources to respond to customer/member requests.

Planning and Improvement: Plan for and Improve Team Performance : Plans work based on business priorities and explains to others what is needed to get work done. Identifies and oversees the tasks needed to reach goals. Looks for and suggests ways to improve performance and results.

Influence and Communicate: Communicate and Promote Commitment : Gives the information needed to gain support for ideas or