Program Manager III - Patient & Family Experience

Each workforce member contributes to shaping the Patient and Family Experience. Our Patient and Family Experience Team supports the organization in recognizing, reflecting on, and improving how that care is provided in every interaction.

The Program Manager III leads work to ensure that teams across the organization work together to improve experiences. Reporting to and working closely with the Sr. Director, Patient and Family Experience, the Program Manager will drive an improvement portfolio that reaches across organizational silos to provide creative solutions to our patients, families, workforce, and beyond. Bring your healthcare or other service-industry experience to our team and contribute to making lasting and meaningful changes for the kids and families we serve!

The Program Manager III is responsible for the management of a specific, highly complex program or group of highly complex programs in a specialty/functional area, including scheduling and budgeting activities, and works in collaboration with leaders to implement the program's objectives in support of identified goals and the continuous improvement process. Responsible for monitoring the program's effectiveness and mobilizing stakeholders to support continuous program improvement. Leads interdepartmental activities, ensuring ongoing effective program operation and/or implementation. Responsible for identifying strategic opportunities to enhance or expand the program, developing plans, and presenting proposals to management. Manages the process of executing initiatives essential for the program's success, including communication with all internal and external stakeholders. Oversees and leads teams in support of the program's objectives. This level has wide latitude for independent judgment and decision-making in executing the goals of the program.

  

Required Education/Experience:

• Bachelor’s Degree in business, health care or related field or equivalent combination of education and experience.

• Seven (7) years experience in a lead role overseeing program/project management.

• Five (5) years of experience working on quality and process improvement projects with cross-functional teams, including data collection, analysis, and reporting.

• Proven record of leading large project teams through project completion, program planning, execution and status reporting.

• Demonstrated successful experience working with vendors, consultants and other purchased services.

• Knowledge of Lean concepts and methods.

• Experience representing the program in management meetings with executive–level program stakeholders.

Preferred:

• Experience working with Patient and Family Experience (PFX) in a healthcare-based setting and/or Customer experience (CX) in another service industry

• Knowledge of and/or practical experience aligning PFX/CX strategy and efforts to create equitable outcomes and experiences and other cross-organizational strategies

• Experience developing PowerPoint presentations for senior leader audiences

• CPXP (Certified Patient Experience Professional) or CCXP (Certified Customer Experience Professional) certification

• Masters in Health Administration, business, or healthcare-related field.

• Project Management Professional (PMP) Certification.

• Awareness of current and emerging trends in project management technologies, techniques, issues, and approaches.

• Experience working in public health, health care, or social services.

Compensation Range

$115,277.00 - $172,915.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors.

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.  Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.

About Us

Hope. Care. Cure. These