Regional Director of Operations

POSITION SUMMARY
The Regional Director of Operations (RDO) helps create a joyful and vibrant experience for our residents, families and staff by successfully overseeing the operations of assigned Cascadia communities, ensuring outstanding quality care and regulatory compliance, exceptional service to residents, utilization of retention/recruiting development programs, and financial performance and management.
This position requires availability via phone and frequent travel, visiting communities several times a month (often overnight), and the home office in Yakima, WA at least once per month.
ESSENTIAL JOB FUNCTIONS
Leadership & Culture
• Help build and sustain a healthy, safe culture grounded in Cascadia’s core values and mission.
• Create a culture of accountability with executive directors – maintaining frequent, open channels of communication, making goals & expectations clear, and following up in a timely manner when issues arise.
• Conduct weekly 1:1 meetings with executive directors
• Work with assigned executive directors and CSL leadership to assess, develop, and implement key strategic plans to enhance performance goals.
• Provide education as needed to executive directors and other key team members.
• Maintain performance standards for executive directors in each assigned community.
Quality & Regulatory Compliance
• Ensure the community leadership and staff understand their individual role in creating a joyful customer experience.
• Work with assigned executive directors, the VP of clinical, the regional director of nursing, nursing teams, and CSL leadership to ensure that quality resident care is consistently delivered in a safe, interactive, social atmosphere.
• Work with clinical and compliance leadership to ensure regulatory and quality standards. Participate in mock surveys as needed.
• Ensure that the community has effective customer service programs that include life enrichment, customer satisfaction surveys, fine dining, resident council (when applicable), volunteer program, etc.
• Lead or support organizational efforts in a department such as life enrichment, dining, or maintenance.
• Ensure the community excels in all regulatory compliance areas.
Financial Performance
• Own the financial performance of assigned communities, with clear accountability for achieving approved operating budgets.
• Actively coach, teach, and develop executive directors in financial acumen, including income statements, census drivers, labor management, and expense control.
• Provide weekly financial and operational performance updates to the COO and ownership, highlighting key metrics, trends, and risks.
• Support executive director in providing accurate monthly financial projections.
• Monitor each community’s budgetary progress.
Administration & Reporting Responsibilities
• Uphold company policy & procedures; may assist in reviewing new policies and procedures as requested.
• Work in conjunction with Human Resources in community-related hiring, performance evaluations, and performance improvement plans.
• Implement recruitment and retention strategies with community leadership to meet staffing needs.
• Visit each community once per month at a minimum and complete a regular site visit report.
• Report financials and other key metrics to COO on a weekly basis. Attend monthly financial calls with COO & CFO on financial results.
Additional Responsibilities
• Fulfill interim executive director role as needed.
• Perform other work duties as needed or assigned.
• Ensure availability for phone calls should an event/emergency occur.
• On-call for weekends on a rotational basis.
EXPERIENCE, QUALIFICATIONS & SKILLS:
Required Qualifications
• Minimum of 2+ years’ experience in senior living as a regional director or other similar corporate leadership role.
• Possess, at minimum, a bachelor's degree in nursing, business, social services, behavioral health or related field.
• Servant leadership style modeling superior ethics, working habits and strong relationships among staff, residents and families, as well as the broader community.
• Successful experience managing/leading people. Demonstrates an on-going ability to develop and maintain good working relationships.
• Exceptional critical thinking and decision-making skills.
• Strong knowledge of applicable state regulations.
• Exhibit high proficiency with advanced computer skills in Microsoft Office and senior service software systems such as PCC, Yardi, sales & payroll systems, etc.
• Must hold and maintain any professional licenses required by applicable state regulations for assigned communities.
• Active, valid state driver’s license required for site-