Solar Technician

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
The Solar Technician Position
Sunnova Energy is searching for Solar Technicians to join our Maintenance and Service group. Sunnova owns and maintains a distributed fleet of residential solar systems across 30+ states and several U.S. territories. All customer service calls are handled in-house. We utilize a highly skilled team of technicians as well as third-party service partners to maintain and service our fleet.  The Solar Technician’s primary responsibility is to support Operations and Maintenance activities by quickly responding to solar system performance maintenance, ensuring optimally performing solar systems, and providing excellent customer service to our customers. The Technician positions fall in a 5-tier structure, based on technical experience, competencies, licensure status, equipment training and competencies, certifications, and defined leadership behaviors. Selected candidate(s) will be eligible for a role in the appropriate tier. 

Solar Technician Responsibilities

• Utilizes knowledge, skills, and electrical testing equipment to evaluate systems accurately for maintenance, warranty repairs, design, and other purposes; diagnoses and repairs solar and storage systems and electrical components
• Provides training to service staff on system operation such as how to identify, resolve, and repair issues etc.
• Completes quality assurance inspections, documents corrective actions, and ensures completion of corrective items within defined timelines 
• Submits service reports immediately following work order completion 
• Identifies solutions to resolve technical design problems, including electrical systems used during construction; collaborates closely with manufacturers and engineering team 
• Develops and uses knowledge of all roof types and the appropriate flashings and mounts to use on those roofs 
• Manages vehicle material stock and equipment inventory
• Maintains compliance with all Sunnova Safety policies and practices

Customer Service and Dealer Relationships

• Provides training to customers about service process, system usage, system operation, performance, and maintenance
• Manages and resolves customer maintenance, service tasks and issues in a timely manner 
• Documents progress and other key communications to customers and relevant Sunnova employees using appropriate software 
• Develops positive and professional relationships with dealers, service-only providers, and channel partners within an assigned service area 

Minimum Requirements

• High School Diploma (or GED)
• 1+ years’ electrical experience 
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English
• Working knowledge of the National Electric Code (NEC)
• CA Electrical Training card or ability to obtain in 90 days
• 50% travel requirement

Preferred Qualifications

• OSHA 30 Certified 
• Formal apprenticeship and/or vocational training experience
• 1+ years’ experience in the solar electric industry 
• 3+ years’ electrical experience
• Bilingual, English and Spanish 

Additional Knowledge, Skills and Abilities

• Proficiency using Microsoft Office
• Organized and maintains a professional appearance
• Strong verbal and written communication skills 
• Reads and interprets blueprints, schematics, and wiring diagrams

Working Conditions

• Location varies depending on job site
• Estimated 10% travel time
• Able to work an adjusting schedule and respond to emergencies
• Driving Required; Valid Driver’s License and Motor Vehicle Report required

Physical Requirements

• Long hours spent outside of residential rooftops, driving to customer residencies, some gro