Technical Servics Engineer (Shift: Monday - Friday, 9:00 AM - 5:00 PM EST)

<div class="content-intro"><p>We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.</p> <p>This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.</p></div><p><strong>THE ROLE</strong></p> <div> <p>As a <strong>Technical Services Engineer at Everpure</strong>, you will be the frontline architect of customer success, resolving mission-critical challenges within our sophisticated Kubernetes and cloud storage ecosystem. You will drive high-visibility resolutions across networking, databases, and infrastructure, ensuring the resilience of the Everpure Platform for our global enterprise partners. By bridging the gap between complex technical hurdles and seamless operations, you directly impact our mission to provide unshakeable data services.</p> <p><strong>WHAT YOU’LL DO</strong></p> <ul> <li><strong>Resolve Complex Infrastructure Impediments:</strong> Own the end-to-end troubleshooting and resolution of advanced issues involving Kubernetes administration, Linux system internals, and multi-cloud environments (AWS, GCP, IBM Cloud) to maintain 24/7 service availability.</li> <li><strong>Optimize Data Persistence & Security:</strong> Manage and troubleshoot database performance for MongoDB and PostgreSQL while securing environments through the deployment and debugging of Single Sign-On (SSO) tools and API integrations.</li> <li><strong>Automate Support Operations:</strong> Develop and implement Bash and Python scripts to automate log analysis and repetitive diagnostic tasks, increasing the efficiency of the Technical Services team and reducing time-to-resolution for customers.</li> <li><strong>Manage High-Stakes Stakeholder Communication:</strong> Act as the technical lead during critical escalations, providing clear, calm, and concise updates to management and customers to de-escalate high-pressure situations and restore trust.</li> </ul> <p><strong>WHAT YOU BRING</strong></p> <ul> <li><strong>Experience: </strong>A minimum of 3 years of experience in a professional enterprise level technical support role</li> <li><strong>Advanced Systems Expertise:</strong> Hands-on mastery of Kubernetes administration and deep Linux knowledge (networking, storage, and system internals) required to navigate and fix complex cloud-native architectures.</li> <li><strong>Database & Scripting Proficien