Junior Customer Success Manager

<h3><strong>🌟 Junior Account Manager  – French Speaker | Barcelona</strong></h3> <p><strong>Empower small businesses. Shape the future of payments. Grow your career.</strong></p> <p>At <strong>SumUp</strong>, we’re on a mission to make business simple for millions of small merchants around the world. We believe in <strong>empowering small business, </strong>removing barriers, and giving entrepreneurs the tools they need to succeed, no matter where they are. Today, over <strong>4 million merchants in 33+ countries</strong> trust SumUp to get paid, run their business, and thrive.</p> <p><strong>And we’re just getting started.</strong></p> <p>We’re building a team of passionate, driven people – and you might be the missing piece. Based in our vibrant <strong>Barcelona</strong> office, you'll help <strong>French-speaking merchants</strong> grow, stay loyal, and make the most of what SumUp offers.</p> <h3>🚀 <strong>What you’ll do</strong></h3> <ul> <li> <p>📞 <strong>Be the trusted voice</strong> on the other end of the line: guiding merchants, building loyalty, and ensuring they get full value from SumUp</p> </li> <li> <p>🔁 <strong>Proactively reduce churn</strong> and support long-term merchant success</p> </li> <li> <p>💡 <strong>Spot and act on upsell &amp; cross-sell opportunities</strong> – helping merchants discover new tools and features</p> </li> <li> <p>📈 <strong>Drive product adoption</strong> and boost customer satisfaction</p> </li> <li> <p>🧠 <strong>Share valuable merchant insights</strong> with Product and Ops teams to shape what we build next</p> </li> </ul> <h3>🧩 <strong>What we’re looking for</strong></h3> <ul> <li> <p>💼 <strong>1+ year of experience</strong> in Customer Success, Account Management, or Sales – ideally in fintech or B2B (not a must)</p> </li> <li> <p>🤝 <strong>Strong relationship builder</strong> who knows how to spot opportunities and deliver value</p> </li> <li> <p>📊 <strong>Comfortable with data</strong> – you use insights to drive better decisions and outcomes</p> </li> <li> <p>🔗  Fluent in French – and at ease in <strong>English-speaking teams</strong></p> </li> <li> <p>🌟 <strong>Team player</strong>, natural communicator, and solutions-oriented mindset</p> </li> </ul> <p><strong>Base salary starts at 34k Euro + 10k bonus </strong></p> <p><strong>Why you should join SumUp:</strong></p> <p>🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Barcelona office. This involves an office-first setup</p> <p>🥗Restaurant tickets (powered by Edenred)</p> <p>🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced</p> <p>📚 A dedicated annual L&amp;D budget of €2000 for attending conferences and/or advancing your career through further education</p> <p>🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp</p> <p>🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team</p> <p><strong>About SumUp</strong></p> <p>We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.</p> <p><em>SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.</em></p> <p>SumUp will not accept unsolicited resumes from any source other than directly from a candidate.</p><p><strong>Job Application Tip</strong></p> <p><span>We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.</span></p>