Customer Success Manager, ACS

Job Requisition ID #

24WD78352

Position Overview

As a Customer Success Manager within the Emerging Business Customer Success organization, retaining and expanding our construction customers is one of our most important tasks. Within the Customer Success- Autodesk Construction Solutions (ACS) team , we understand that promoting adoption of our cloud solutions and fulfilling our customers desired outcomes is important to building lasting relationships with our customers and driving revenue for ACS.

Reporting to the Area Manager of Customer Success, the EBCS Customer Success Manager is a strategic partner to your assigned customers, ensuring their desired outcomes are being achieved. You will be the main driver for product adoption, expanding your network within the customer to identify and build repeatable adoption plays by collecting product data, customer feedback and analyzing patterns of successful customers. Using these plays, you will drive the success of your customers and agree on goals and progress in Executive Business Reviews. Additionally, you will be a voice to the customer on product roadmap discussions and the strategic EBCS vision for our construction business.

This job is remote and can be located anywhere in the USA or Canada preferably near an airport due to travel requirements.

Responsibilities

• Onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive outcomes

• To achieve those positive business outcomes, you will seek areas to expand solution adoption, and recommend best practices to improve their post-purchase adoption

• Comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with EBCS sales to ensure renewals, and identifying expansion opportunities

• Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers

• Monitor account well-being to detect potential churn issues and take proactive measures to reduce them

• Promote and encourage the usage and adoption of the Autodesk Construction Cloud (ACC)

• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team

• Comfortable proposing and building processes to allow our organization to expand

• Lead building processes transformation and best practices for as a dynamic and growing team

• Be an EBCS promoter while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of EBCS services

Minimum Qualifications

• At least 3 years of experience in a customer-facing, B2B role

• 4 Year Degree or equivalent experience

• Experience in Customer Success, Account Management or a client-facing role

• Ability to travel up to 35%

• Capacity for running discovery discussions with the ability to understand one of the largest, most complex industries out there (construction)

• Proficiency in juggling tasks, setting priorities, and handling time bound tasks

• Advanced experience with AEC workflows and awareness of BIM solutions focused on Construction

• Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer)

#LI-CL2

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate