Security Dual Rate Supervisor - Harrah's Joliet

Step into a pivotal role that blends leadership with hands-on security expertise. As a Security Dual Rate Supervisor, you'll seamlessly transition between acting as a Security Officer and stepping up as a Security Supervisor—based on departmental staffing needs and operational priorities.

This exciting opportunity typically includes at least two days per week in a supervisory capacity, guiding your team and ensuring top-notch security standards, while spending three days per week in a Security Officer role, actively contributing to the safety and integrity of the property.

If you’re ready to lead while staying connected to the action on the ground, this dual-position offers the best of both worlds.

Security Supervisor Functions:

• Assists Shift Manager in accomplishing departmental goals and objectives.
• Coordinates all Security activity on an assigned shift.
• Monitors incident reports ensuring accuracy and efficiency.  Initiates investigatory process when appropriate.
• Appears in Court as needed.
• Prepares work schedules and special details pertaining to shift.
• Personally responsible for all compliance matters pertaining to Security.
• Trains and coordinates staff to ensure compliance on all related policies.
• Performs duties as assigned.
• Acts as a role model and presents oneself as a credit to Harrah’s and encourages others to do the same.
• Adheres to all department/company policies and procedures.

Security Office Functions:

• Strive to offer warm and welcoming service to every customer! Responsible for the safety and well-being of guests and fellow employees.   
• Check IDs and ensure all guests are at least 21 years of age to enter the casino. 
• Observe and report disruptive or intoxicated persons.
• Provides guidance and offers general escort services, Security Dispatch, and security podiums.
• Patrols all sections of the property to identify safety hazards and breaks in security.
• Interviews, investigate and documents all applicable incidents in accordance with company policy. 
• Protects company assets by adhering to Illinois gaming regulations.
• Verifies jackpot payouts.
• Observe money and chip transfers throughout the property.
• Provide medical attention in emergencies to guests
• Ability to effectively communicate over the dispatch radio
• Adheres to all department and company policies and procedures.
• Acts as a role model presents oneself as a credit to Harrah’s, and encourages others to do the same.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
• Maintain an upbeat demeanor in all interactions as well as maintain composure in handling difficult interactions.
• Completes all other duties as assigned.

Requirements:

• 21 years of age or older required.
• High school diploma or equivalent required.
• Valid driver's license required to drive a security vehicle on the property when needed
• Prefer individuals with two years of police, military, or casino security experience 
• Updated AED and CPR certification required (Or must be obtained within your first 90 days of employment).
• Must possess good oral and written communication skills, along with a good working knowledge of basic computer programs 
• Must be able to listen and respond to visual and aural cues
• Must be able to get along with co-workers and work as a team
• Must be able to respond calmly and make rational decisions when handling customer needs and concerns.
• Must present a well-groomed appearance
• Must possess excellent customer service skills.
• Good oral and written communication skills, including tact when dealing with difficult customers; must be fluent and literate in English
• Must be able to work a flexible schedule to include nights, holidays, and weekends.
• Must be able to obtain a Level 2 Illinois Gaming Board license. 
• Internal candidates must meet Harrah’s Joliet’s Transfer Eligibility Requirements. 

Physical, Mental, and Environmental Demand:

• Must be able to lift up to 40 lbs. and carry objects weighing up to 40 lbs. 
• Must be able to work in areas containing secondary smoke, high noise levels, bright lights, and dust.
• Position requires 35% standing, 5% sitting, and 60% walking.
• Requires some kneeling and reaching overhead.
• Must be able to respond calmly in crisis and stressful situat