Jobs and Careers

Account Service Representative

Remote, GA, United States, United StatesRemotefull_timeVerifiedPosted 1 Dec 2025

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

Job Description

Elavon is looking for an Account Service Representative to join our rapidly growing digital sales team! The ASR will be a key member of Elavon’s Digital Distribution organization, winning new customers via digital experiences.

This role will be measured on sales enablement and efficiency, pipeline support, administrative process impact and revenue contribution.

Job Functions

You will be responsible for providing general administrative support to the Digital Sales team. The position will be responsible for supporting the teams by handling lower value and less complex sales and completion of administrative tasks.

Other key areas of responsibility will include:

Assist the Sales team with administrative tasks
Contact customers on behalf of US Bank Merchant Services to follow up on inbound queries (i.e. sales opportunities).
Proactively contact US Bank Merchant Services prospects and customers with information surrounding products and services.
Prospect and build a pipeline of qualified leads by contacting existing and new customers via outbound phone calls and emails.
Track all contacts and activities in the CRM database.
Qualify prospects by using strategic questioning techniques.
Identify and overcome objections and execute follow-up actions.
Demonstrate high motivation, integrity, and competence to work in a fast-paced team environment.

What You’ll Bring

Experience and interest in the payments or SaaS industry considered an asset.
Strong adaptability and inclination for experimentation to meet evolving business needs.
High energy and comfortable with digital tools and technologies to drive sales productivity.
Coachability – seek feedback that will improve the team’s performance.
Excellent communication and interpersonal skills (verbal and written).
Experience using Salesforce.com or another CRM, and Microsoft suite of office products.

Basic Qualifications

High school diploma or equivalent
Typically three to five years of customer service experience

Location: Atlanta, GA

Required Schedule: Monday through Friday, 10am to 7pm ET

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):