Senior UPS Systems Technician

Description

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, GuaranteedPOWER® and PerpetualPOWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.

Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay – Plus incentive opportunities!
• Full benefits package that starts day one – (medical, dental, vision, company-paid life insurance and disability coverage).
• 401K participation with match.
• 8 paid holidays.
• Full-time Employees receive 128 Hours of PTO Annually.
• Training and mentoring – Learn from our experts in the industry.
• Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

The Senior UPS Technician is an expert in the UPS industry and has extensive experience with UPS power systems. This is a leadership position that will supervise and train less experienced technicians and run projects. A senior UPS technician should be able to: Oversee installation contractor, start up, maintain, and troubleshoot various types of UPS systems.

Key Job Responsibilities:

• Perform routine preventative maintenance.
• Troubleshoot DC power and UPS systems.
• Perform Startup on UPS systems and assist on customer projects.
• Replace battery systems.
• Resolve client problems while mitigating downtime to resolve customer issues in a timely manner, while applying great customer service behaviors.
• Work safely and follow all safety requirements.
• Work independently or with a team in a professional manner.
• Other duties as assigned.

Key Performance Measurements:

• A score card that reflects performance in areas such as safety, completion time for projects, customer satisfaction, and issue resolution.
• Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
• Other key metrics prescribed by Concentric Reserve Power leadership, resulting in positive customer and Company impact.

Requirements

• Ability to pass various pre-employment screenings.
• Education: AAS Degree / Tech School or equivalent work experience.
• Proficient with Microsoft Office and comfortable using other software programs for test reports, time sheets, and training.
• Strong working knowledge of: AC and DC circuits, electronics, power, and necessary test equipment (DVM, O-scopes, PQM’s, load-banks, and other misc. hand tools). 
• Must have 5-7+ years of technician experience in the UPS industry.
• Strong communication skills – maintain a professional demeanor during high stress situations.
• Ability to operate various company vehicle types in a safe and competent manner. Must have a valid driver’s license and a safe driving record with minimal traffic violations.
• Ability to maintain effective and respected work relationships with others.
• Excellent planning and organizational skills.
• Leadership experience – takes ownership of problems and gives credit to team members.
• Military service is a plus.
• High level communication skills in all facets of business
• High energy and positive attitude
• Ability to sustain a significant travel commitment in the territory (50%-60%).

*This job description is subject to change at any time.

Physical Demands