JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves: 

Lead and oversee the US regional Concierge Team and respective Workspace Managers, ensuring exceptional experiences for Atlassian staff and visitors across both office and remote workplace programs. This role is accountable for strategic planning, operational excellence, and risk management, as well as the continuous improvement of service delivery throughout the US region. In addition to providing hands-on operational support and oversight as needed, you will drive project and program management initiatives to deliver on regional and global objectives. You will foster a culture of innovation, collaboration, and hospitality, ensuring that all operations align with Atlassian’s standards and contribute to a seamless, high-quality employee experience.

Location: San Francisco, CA 94104
Schedule: On-site, Monday-Friday 8:00 AM - 5:00 PM

Travel Requirements: once a quarter within the USA

Additional Perks: 10% annual salary bonus, company provided cell phone, laptop, Flex PTO, & travel reimbursement
Estimated Compensation: $125,000 - $135,000 annually

The range listed is an estimate and not guaranteed. A job offer will vary based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data

What is your day to day?

General Responsibilities:

• Provide strategic operational support to the Concierge team, demonstrating leadership and exceptional customer service skills.
• Collaborate with facilities teams to ensure a safe and comfortable work environment, driving initiatives that enhance overall employee experience.
• Anticipate and proactively address the needs of multiple client stakeholders, transforming challenges into opportunities.
• Respond promptly to security risks and lead emergency response efforts as a floor warden when necessary.
• Oversee the coordination of office events and team gatherings, ensuring alignment with company culture and objectives through effective space bookings, catering, and audiovisual needs.
• Manage and oversee a high volume of Jira tickets for Concierge support across various Workplace products, ensuring compliance with established workflows and driving process improvements.
• Oversee the efficient management of the Events Catering budget, ensuring alignment with organizational financial goals.
• Ensure comprehensive oversight of the Office Hospitality Operations and Staff Amenities budget in locations with Workplace Site Lead direct reports. Drive cost-effective solutions that support client objectives and escalate any risks with clear recommendations for efficient solutions.
• Develop and implement regional strategies aligned with global directives and KPIs, focusing on operational efficiency, risk management, and service quality.
• Drive continuous improvement initiatives to enhance operational effectiveness and service delivery across the US region, fostering a culture of innovation.
• Collaborate with clients to understand new Workplace product offerings and spearhead their regional implementation, ensuring successful adoption and integration.
• Lead project management and delivery to meet regional and global objectives, ensuring alignment with global Concierge Program Quality Assurance standards.
• Contribute to operational reporting and effectively communicate risks while adhering to established escalation processes, providing insights for strategic decision-making.

Team Leadership and Development:

• Provide strategic guidance and support to the US Concierge Teams and Workplace Site Leads, fostering a culture of excellence and professionalism.
• Manage recruitment, performance, and development of team members, ensuring alignment with JLL policies and best practices.
• Conduct regular team meetings and one-on-ones to drive engagement, address challenges, and support professional growth.

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