Associate Director, OOH

Company Overview 

We are Rapport, an Out of Home - OOH - media agency and we're known for the strength of our relationships. Rewarding Connections is at the heart of everything we do. It's all about collaborative and successful partnerships and a passion to deliver valuable results. As OOH becomes more engaging, interactive, and content-driven, we're here to guide advertisers and agencies through the evolving media landscape. Please visit Rapport’s website for more information. 

Position Summary 

The Associate Media Director is responsible for the management, planning, and implementation of Out of Home client strategies from initial brief to post campaign analysis. The ideal candidate will oversee the team and process to meet critical path deadlines and ensure effective client service. The role involves working with a team, managing, and running a portfolio of clients and implementing their OOH advertising needs. The successful candidate will have a good understanding of account handling, the overall sector, and industry. They will be a confident communicator both internally and externally and be able to use their own initiative to identify new ways of working with their clients to improve our offering while actively developing business. They must be calm under pressure and able to resolve client or team issues as and when they arise. 

Key Responsibilities 

• Develop and maintain strong client relationships through effective client service, proactive problem solving and the successful execution of all facets of account management with clients, agencies, and media owners 

• Manage team by developing staff through performance management and giving consistent feedback; ensure manager on team is doing the same. Identify with staff, developmental opportunities and help them to work toward their professional goals 

• Maintain awareness and understanding of assigned clients’ situations and objectives while proactively anticipating needs 

• Retain and grow existing client budgets and develop new business from existing accounts 

• Present market updates, trends and insights to clients and agencies 

• Work with Account Director to develop and adapt servicing to meet and exceed client and agency needs, looking for ways to proactively grow the business 

• Identify potential client issues and work with team to develop solutions 

• Ensure planning process is being adhered to, utilizing industry tools and internal tools effectively 

• Ensure the full team is delivering on deadlines 

• Provide consistent and thorough management for internal support to traffic each month’s campaigns, ensuring the accuracy of client specific strategic direction 

• Write convincing proposals and create detailed analysis 

• Show confidence in presenting to clients, agencies, and peers 

• Keep up to speed on all developments within the OOH market 

• Exhibit thought leadership to streamline current processes and increase efficiencies 

• Consult and work with Rapport’s partners on developing new features to their programs that will help alleviate administrative workload 

• Work with leadership team to help lead and execute agency projects 
• Help create and maintain positive work culture 

Required Skills & Experience: 

• Proven ability to maintain and grow client relationships through the delivery of superior customer service 

• Previous experience in presenting to clients, or in a client-facing role and account management 
• Ability to juggle multiple priorities in a fast-paced environment while managing tight deadlines 

Desired Skills & Experience: