Senior Director of Diagnostic Imaging

Department Overview

The Senior Director provides vision, leadership and accountability in developing, driving and deploying strategic expansion, integration and key initiatives across OHSU Health. Has authority and accountability for various health system operations for diagnostic imaging, including but not limited to optimization of operational performance, service line development, quality of care, patient satisfaction, human resources, and capital/facility planning.This critical leadership role collaborates with leadership and management in Radiology across a broad spectrum of responsibilities. The position participates in the development and administration of clinical and business operations and directs and supervises hospital and hospital-based clinic activities through management and support staff. Designs and leads strategic and operational planning for multiple disciplines/modalities in Diagnostic Imaging Services across OHSU Health. This includes a broad scope and multiple sites spanning inpatient and outpatient services, adults and pediatrics. Accountable for the overall administration, financial management and planning, human resources & DEIB functions, and oversight of fiscal and material resources across sites. Develops and monitors productivity metrics that maximize efficiencies and economies of scale across sites and modalities. Works and collaborates with physician departmental leaders, develops and implements patient care service standards, ensures maintenance of high quality and safety standards for patients and employees, ensures compliance with regulatory agencies, and develops new business strategies to improve performance and increase market share. In collaboration with the Radiation Safety Officer, department physician medical directors and vice chair of quality and safety, this key role oversees the departmental quality program.

Critical to success elements include alignment with the department and health system strategic plan and objectives; drive the mission of OHSU and Radiology; advancement of radiologic technologies; system-focus on operational radiology modality excellence and designing systems where Radiology is a “gateway” for driving health system margin.

The Senior Director leads a collaborative environment and a climate of trust by supporting education, research, and clinical leadership in support of the mission, vision and values of OHSU Health.

Function/Duties of Position

Leadership

• Demonstrates leadership practices that influence others to achieve the mission, vision, goals, and objectives of Radiology and OHSU.
• In collaboration with the executive team, integrates professional values and practices into strategic and operational imperatives.
• Establishes shared goals based on organizational and Diagnostic Imaging strategic plan in collaboration with leaders, staff and related key stakeholders.
• Establishes and practices evidence-based leadership practices that promote desired behaviors and outcomes.
• Develops systems and strategies for progressive leadership development and succession planning.
• Communicates and models professional practice behaviors within Diagnostic Imaging and across all disciplines
• Drives necessary change to ensure optimal service, budget and regulatory compliance.
• Provides strategic direction to enhance closed loop communication and learning across the organization.
• Fosters team building to promote a productive work environment that values the unique talents of others
• Utilizes institutional resources effectively (i.e. Employee Assistance, Human Resources, Labor Management. etc.)

Operations ManagementThe incumbent is responsible for developing and implementing programs, plans and controls to improve the overall operation of the Department of Radiology and Diagnostic Imaging Services and insure the provision of effective and responsive services. The Senior Director is responsible for:

• Developing and implementing plans for future business development.
• Designing and implementing systems to provide customer­ centered service to referring physicians and patients.
• Maintain an up-to-date working knowledge of the educational, research and clinical service components of the department to represent it within a broad-reaching academic health system and with campus and external organizations.
• Oversee staffing models that meet all department quality, budget and regulatory compliance standards
• Oversee and assist in the recruitment of attending Radiology staff.
• Implement and model customer service standards.
• Develop KPI’s and monitors that ensure quality and safety.
• Drive and develop key Patient Experience priorities, objectives and goals satisfaction and customer service.
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