Account Operations Coordinator

Essential Job Functions 

• Maintain a consistently high level of customer service to both external and internal customers. 
• Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures. 
• Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures. 
• Provide day-to-day contact with clients on operational issues. 
• Coordinate customer service efforts from all offices and departments involved with assigned accounts. 
• Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures. 
• Ensure that all reports are accurate and distributed on time. 
• Resolve problems and recommend solutions to prevent similar occurrences.

Other Skills & Abilities 

• Knowledge of the Import/Export industry preferred. 
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both customers and internal personnel. 
• The ability to work in a fast-paced environment. 
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. 
• Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers. 
• Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements. 
• Strong working knowledge of computers. 
• Consistently at work and on time.

Education & Experience 

• High School Diploma or GED required. 
• Minimum 2 years related experience. 
• Minimum 2 years industry experience preferred.

Certifications & Licenses 

• Professional certification may be required in some areas.

Physical Requirements

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus 
• Job may require extended sitting or standing, use of standard office equipment.

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

Come join the leader in logistics and take your career in the right direction.

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.  

More Information: http://www.dhs.gov/e-verify

We are preparing to comply with the