Senior Manager, Marine Brand Operations BPO

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

 

Royal Caribbean Group’s Global Marine Operations (GMO) Team has an exciting career opportunity for a full-time Senior Manager, Marine Brand Operations BPO reporting to the VP, Marine Transformation and Performance.

 

 

 

This position will work onsite in Miami, Florida.

 

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

 

 

 

Position Summary:

 

 

Marine operations at the scale and complexity of Royal Caribbean Group’s Global Marine Operations (GMO) does not stand still. The organization must continuously adapt — modernizing how it works, raising its standards, and building the capability to meet the future.

The Senior Manager, Marine Transformation brings firsthand operational experience of life at sea to a team that is designing and delivering change across GMO. Having served aboard vessels, this person contributes a working knowledge of how ships operate — the rhythms, constraints, decision-making structures, and human realities of an always-on marine environment. That perspective enriches how the team designs transformation initiatives, particularly those that touch the fleet directly.

This role works alongside colleagues who bring strong corporate, analytical, and process design capabilities. Together the team is stronger for the range of experience it represents. The Senior Manager’s contribution is not to validate or correct the work of others, but to bring a complementary dimension that improves the quality and practicality of what the team collectively produces.

Working in close partnership with the Senior Director, this role leads and contributes to transformation initiatives across GMO, engages shipboard leaders as part of the change process, and helps ensure that what is designed ashore translates effectively into the operational environment of the ships.

The right person is a self-directed professional who has built a career around making operations better. They are as comfortable in a shoreside project environment as they are in a conversation with a Captain or Chief Engineer, and they bring both rigor and practical judgment to the work of organizational change.

 

 

 

Essential Duties and Responsibilities:

 

• Lead and contribute to transformation initiatives across GMO. Take ownership of transformation projects from scoping through to sustained delivery. Bring rigor to how initiatives are structured, sequenced, and executed, and contribute an operational perspective to initiatives that touch the fleet.
• Contribute an operational perspective to transformation design. Draw on firsthand experience of the shipboard environment to help the team design initiatives that are practical and well-suited to the operational context. Contribute to discussions about sequencing, feasibility, and implementation approach with the knowledge of someone who has worked in that environment.
• Engage shipboard leaders as part of the change process. Build and maintain productive working relationships with shipboard leaders including Captains, Chief Officers, and Chief Engineers. Support the engagement and buy-in process that makes transformation on the ships effective and lasting.
• Support the development of the transformation roadmap. Contribute actively to the prioritization and sequencing of the GMO transformation agenda. Bring an operational lens to decisions about which p