Senior Program Coordinator

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Department Overview: Heal at Home Program – Population Health

The Heal at Home program, part of University of Utah Health’s Population Health division, delivers post-acute care to patients in their homes, supporting recovery after surgery or hospitalization. Partnering with Community Nursing Services, the program spans over 13 surgical specialties and focuses on reducing hospital stays, improving outcomes, and enhancing patient satisfaction through coordinated, home-based care and virtual support.

• This position provides independent oversight and decision making for all activities of a specified program, this includes organizing, directing, and controlling new and existing business within the program.
• The incumbent acts as a liaison between internal and external constituencies, working with multiple departments, physicians, and staff to understand and meet the needs of the program they oversee.
• This position is not responsible for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

• Oversees administrative matters regarding the day-to-day operations and procedures of an administrative program.
• Develops and implements unit-specific financial goals and performs strategic and tactical planning for the program by establishing short- and long-range objectives.
• Assesses related training needs and coordinates training programs to meet those needs.
• Develops, and implements department or program specific policies and procedures.
• Negotiates terms of contracts and/or service agreements.
• Stays abreast of legal, or other related changes, impacting the program and makes recommendations for improvement and compliance.
• May develop systems and maintain records to support and advance the program.
• Maintains document control for all program policies, department-specific training checklists and education documents.
• Provides independent oversight and decision making for all activities of a specified program.
• Maintains content updates to program Pulse website, program publics website and related public sites annually.
• Coordinates program quality meeting reviews related to the program’s operational plan, as needed.
• Assists in designing and implementing appropriate evaluation tools to determine program effectiveness.
• Participates in the development and implementation of improved quality reporting measures.
• Coordinates with leadership and project management to facilitate the timely completion of all program projects.
• Investigates complaints or effectiveness of programs and makes recommendations for improvements.
• Implements strategies for the promotion and expansion of programs.
• In partnership with Business Development teams, markets, and promotes new and existing programs and services to internal and external customers.
• Serves as department representative in addressing issues and questions related to the programs.
• Ensures customer satisfaction by analyzing complaints, concerns, and suggestions, and providing appropriate follow-through.

Knowledge / Skills / Abilities

• Demonstrated human relations and effective communication skills

• Ability to have generalized oversight of more than one program.

• Knowledge of quality improvement ideals.

• Detailed oriented with problem-solving abilities.

• Demonstrated strong interpersonal skills and the ability to interact with, support and influence key decision-makers.

• Ability to travel, travel required.

• Ability to work effectively independently, and in a group setting.

• Ability to be flexible as it relates to schedule, responsibilities, and priorities.

• Demonstrated ability to function calmly and competently in high stress situations.

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance s