Senior Director, GPF Program Delivery and Operational Excellence

Why Genentech 

​​​​​​​We’re passionate about delivering on Our Promise to improve the lives of patients and create healthier communities for all. We foster a culture of inclusivity, integrity and creativity while boldly pursuing answers to the world’s most complex health challenges and transforming society.

Public Affairs & Access (PAA) is a multi-disciplinary organization that includes Corporate Communications; Policy, Evidence & Access Strategy; Channel & Contract Management; External Affairs; Patient Experience; and Strategy and Business Operations. Our purpose is to deliver impact through a fully integrated public affairs function that leverages our capabilities and world-class Genentech brand to deliver on our mission for patients and our employees.

The CMG Patient Strategy aims to create a holistic, cross-functional approach to deliver a best-in-class patient experience that aligns with the portfolio, technology tools, and consumer-driven patient expectations in a rapidly evolving business landscape.

The Opportunity 

 As the Senior Director, GPF Program Delivery and Operational Excellence, you will serve as a strategic leader accountable for the overarching direction, mid-term strategy, and operational execution of Genentech Patient Foundation (GPF, an independent, non-profit 501c3) programs. In this role, you will act as the primary decision-maker for Foundation operations, ensuring Frontline support services seamlessly enable product access and drug delivery for eligible patients across all therapeutic areas.

In this role, you can expect to:

• Lead and execute strategic GPF Board of Directors workstreams, architecting high-impact donor presentations in close partnership with the Head of GPF.

• Drive nationwide operational alignment to standardize the patient experience across multiple therapeutic areas through all product life cycle stages.

• Own the nationwide execution of new GPF programs, embedding Board-approved decisions into patient support services across all Genentech products.

• Spearhead strategic realignments of processes, SOPs, and systems to maximize operational efficiency while safeguarding GPF’s independent 501(c)(3) charitable status.

• Address highly complex patient cases, escalations, and exception requests, establishing structural changes to resolve systemic issues.

• Provide end-to-end oversight of a high-volume, high-value charitable product inventory, defining shipping and distribution standards that align with pharmaceutical regulations.

• Partner closely with PX Delivery Regional Leads, Marketing, and Customer Engagement leadership to integrate strategic insights into GPF operational planning. 

Who you are

• You hold a Bachelor’s degree in a related field (e.g., business, finance, healthcare management, public policy) or equivalent experience (advanced degree preferred).

• You bring 12–15+ years of professional industry experience in healthcare, reimbursement, pharmaceuticals, biotechnology, or operations management.

• You have 5+ years of direct people management experience leading teams through change.

• You possess a proven track record of planning, prioritizing, and managing complex process changes and operational realignments.

• You exhibit strong influencing and communication skills, with a comfort in utilizing data and technology to improve patient outcomes.

Preferred

• Advanced degree (Master's, MBA, relevant PhD, or JD).

• Direct experience working with or supporting a 501(c)(3) charitable foundation or patient assistance program within the biopharmaceutical space.

• Deep expertise in pharmaceutical supply chain, inventory management, or drug distribution regulations.

Location

• This role is based in South San Francisco and offers a hybrid schedule working 3 days per week on campus.

• No relocation benefits are available for this posting.

The expected salary range for this position based on the primary location of CA is $206,800 - $384,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies fo