Senior Operations Analyst Accounts Receivable, FinOps HQ2

We are Amazon’s Finance Operations organization and responsible for Amazon’s strategic customers Payables and Receivables. We are responsible for making on-time, accurate payments, billings and collections on behalf of North America Retail. We are seeking an Accounts Receivable (AR) Analyst that will work directly with our customers, upstream billing, sales and finance teams to coordinate on time collection of revenue. They will own the relationship with the customers and provide day to day support to enable timely payments. This position will lead efforts to dive deep into vendor payment data, drive process improvements, standardize processes, and eliminate root-cause defects within existing systems.

This role is based in our new headquarters in Northern Virginia, where Amazon will invest $2.5 billion dollars, occupy 4 million square feet of energy efficient office space, and create at least 25,000 new full-time jobs. Our employees and the neighboring community will also benefit from the associated investments from the Commonwealth including infrastructure updates, public transportation improvements, and new access to Reagan National Airport.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Primary responsibilities:
- Systemically intake, escalate, and triage vendor payments (payables and billings) contacts and issues and follow-through to resolution, including executive-level communication.
- Recognize escalation trends and identify underlying defects and root causes.
- Partner with and influence upstream and downstream teams
- Meet or exceed monthly collections goals
- Leverage data from numerous databases and internal tools (using Excel, SQL, or other data management systems) to perform reporting and analysis.
- Communicate directly with vendors to resolve invoice and billing discrepancies and ensure timely and accurate receivables.
- Work across US/Canada time zones as needed.

Key job responsibilities
- Single point of contact for all billing and collections related task for strategic Govt and Commercial customers for AWS
- Understand the end to end relationship with the customers and proactively manage past due balances
- Create statement of accounts, communication plans, SOPs for specific customer accounts
- Report collections related key metrics on daily, weekly and monthly basis
- Create and share root cause analysis & write documents for dive deep sessions
- Escalate to senior leadership key issues that could impact collections
- Deliver on multiple data requests and participate in process improvement workshops
- Manage highly ambiguous situations and communicate effectively with multiple stake holders

NOTE: This job is an in-office role (3+ days a week) and is non-negotiable.

A day in the life
The Accounts Receivable Analyst would be assigned a portfolio of accounts.
These accounts could belong to Government or Commercial line of business
Depending on the type of portfolio (Govt or Collections), analyst will be required to work on the entire 0-30, 30-60 and 90+ aged accounts
Analyst would be assigned a goal for each of the buckets and would be expected to meet or exceed the collections goal month over month
Performance on collections would be considered Job 1 responsibility
Analyst would also be expected to make process improvement, write documents explaining health of the accounts and build SOPs and training plans
Analyst would be responsible for reporting key metrics like, accounts worked, $ collected against goal and projected collections
Analyst would be required to update the notes and next steps in the collections tool and other places to track progress

If the collector/Analyst is working Govt portfolio, they would be required to review the claims in IPP, WAFF and make calls to Govt finance team to get status on billed claims

About the team
This is a strategic team with highly skilled team members with high volumes, high ambiguity and high performance standards. The work location is in Arlington VA and team members are expected to work from office.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA

Basic Qualifications

- 4+ years of tax, finance or a related analytical field experience
- 4+ years of Accounts Receivable (AR) experience
- 4+ years of Accounts Receivable experience particularly collections and billing
- 4+ years’ experience with financial key performance indicators (KPIs) and applying them to analyses
- 4+ years’ experience building financial and operational reports/data sets that inform business decision-making
- 4+ years of experience identifying, lea