Associate Director Supply Chain Fulfillment and Trade Relations

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

$122,250 - $179,300

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Responsibilities

This role manages the inventory, order fulfillment team and processes for finished stock inventory for the U.S. Sales Affiliate and Puerto Rico (PR).  The individual will also support Drug Supply Chain Security Act (DSCSA) compliance. They will work with supplying plant sites and the marketing brand teams, Global Supply Chain, sample operations teams and affiliate representatives to ensure proper inventory levels to enable each support Sales Affiliate to meet its customer service targets and other goals and objectives. Additional responsibilities can include any or all of the following:  oversight of external distribution partners, balancing inventory between the US NALO distribution sites to maximize customer service and minimize product obsolescence, supporting new product launches, packaging changes, productivity improvement projects, safety involvement, metrics reporting, master data stewardship and order entry and modification.  To meet these customer requirements, this position requires an understanding of the pharmaceutical industry, DSCSA compliance for distribution, manufacturing and sales practices as well as logistics/transportation, warehousing, regulatory compliance (including PDMA, cGMP, Sarbanes-Oxley and Special Security Substance administration) finance, quality assurance and all associated systems.

Key Objectives/Deliverables

The Supply Chain Associate Director has the following key responsibilities:

SAFETY:

Performs tasks in a safe manner – follow all ergonomic guidelines including early reporting of injuries - Contributes to advancing safety in NALO.

PEOPLE MANAGEMENT:

Lead the Customer Service Fulfillment Team

Responsible for people management, development, coaching and performance reviews for the team

Oversees customer service team related to inventory, customer order fulfillment, sample operations, credit and billing, customer service inquiries and DSCSA compliance

INVENTORY MANAGEMENT:

Manages finished goods safety stocks and inventory for Sales Affiliate (examples include managing safety stock changes, obsolete, potentially obsolete inventory, slow moving inventory, etc).

Serves as key point of contact with the Sales Affiliates and Global Supply Chain on inventory management - and works to engage teams on decisions surrounding inventory management and supply planning – this would include during times of product supply issues and packaging changes.

Ensures successful launches, packaging changes, transitions and discontinuation of products for the Sales Affiliate.

During times of supply constraint, works with US Affiliate and Customer Service to determine allocation of inventory to customers.

METRICS:

Actively designs, tracks and reports on Affiliate metrics, processes, certification

Actively support requests from Affiliate and Supply Chain/Mfg for daily, weekly, monthly, quarterly, yearly and ad-hoc customer shipment and inventory reports and other metrics related information.

CUSTOMER SERVICE:

Has a working knowledge of key customer service activities to be able to provide guidance around inventory related topics and customer interactions as well as O2C tasks.

PROCESS OWNERSHIP/IMPROVEMENT

Helps develop/improve processes to continually adapt to our changing business so that we may be as effective and efficient as possible.

Serves as a process owner for key inventory related/customer service-related functions.

DSCSA:

Oversees Exception handling managemen