Senior Project Engineer (M365, Network and Backup)

About the Role
We are seeking a senior, hands-on Project Engineer to support both managed backup operations and technical project delivery across backup, infrastructure, Microsoft 365, cybersecurity, and compliance environments. This hybrid role is suited to an experienced MSP engineer who can take ownership of technical work, manage complex escalations, and deliver projects with a careful, safety-first approach.
You will work across Veeam backup environments, Microsoft 365, Essential Eight uplift initiatives, infrastructure, endpoint, and disaster recovery projects. You will also contribute to automation and process improvement, using scripting and technical insight to resolve recurring issues and create scalable solutions.
About the Client
You will be working with a specialist technology provider focused on managed backup services for MSPs, helping them maintain reliable, recoverable, and well-managed client environments. The organisation combines technical expertise with a strong focus on backup reliability, monitoring, restore testing, and emergency recovery.
The role also supports a technology consultancy delivering Microsoft 365, compliance, cybersecurity, and infrastructure projects. Together, the businesses provide practical technical solutions with a strong emphasis on reliability, risk management, and continuous improvement.
Ideal Profile
Experience & Technical Expertise
Senior-level experience within an MSP, IT service provider, backup, infrastructure, or project engineering environment
Strong Veeam experience, with the ability to confidently support and discuss backup solutions with technical stakeholders
Strong Microsoft 365 administration experience across security, compliance, identity, and client environment uplift
Experience with Essential Eight uplift projects or similar cybersecurity and compliance frameworks
Strong understanding of hypervisors, infrastructure, endpoints, backup, and disaster recovery
Proven ability to independently own technical work and manage priorities within a small technical team
Strong troubleshooting skills with a disciplined approach to risk, rollback planning, and client impact
Technical Stack
Veeam backup technologies
Microsoft 365 administration and support
Microsoft security, compliance, identity, and endpoint services
Windows environments and general infrastructure
Hypervisors and virtualisation platforms
PowerShell scripting and automation
Bash scripting for macOS or Linux-style automation where required
Backup monitoring, restore testing, disaster recovery, and technical escalation workflows
Preferred Experience
Halo PSA experience
Dropsuite or Microsoft 365 backup platform experience
Pre-sales confidence and the ability to contribute to technical sales conversations
Development-minded approach to workflows, logic, and automation opportunities
Exposure to JavaScript or .NET
Experience supporting ISO readiness or compliance documentation
Police clearance or willingness to complete background checks where required
Soft Skills & Attributes
High level of ownership, accountability, and professional maturity
Safety-first mindset with a preference for confident, well-considered technical decisions over speed
Strong customer service orientation and ability to work effectively with MSP clients and engineers
Self-motivated, proactive, and comfortable working independently
Curious and improvement-focused with a strong interest in automation
Calm under pressure and capable of making sound decisions during incidents
Clear communicator who asks the right questions and confirms scope before acting
Collaborative, practical, and able to build trust quickly
Responsibilities
Backup, Recovery & Managed Services
Support managed Veeam backup services across MSP client environments
Monitor, investigate, and resolve backup and restore issues
Support restore verification, backup reliability, issue remediation, and emergency recovery activities
Communicate confidently with MSP engineers and technical stakeholders
Maintain accurate technical records, escalation notes, and client-facing information
Project Engineering & Consultancy
Deliver technical projects covering Microsoft 365, infrastructure, compliance, and client environment improvements
Support Essential Eight maturity uplift initiatives and apply practical cybersecurity and compliance knowledge
Plan and implement technical changes with appropriate consideration of scope, risk, rollback options, and client impact
Work independently while escalating appropriately when additional technical input is required
Contribute to project planning, implementation documentation, and post-project handovers
Microsoft 365, Infrastructure & Endpoint Support
Support Microsoft 365 environments across identity, security, compliance, and administration
Troubleshoot complex Microsoft 365, endpoint, infrastructure, backup, and hypervisor issues
Manage both complex escalations and day-to-day technical support requirements
Support Windows and macOS environments, including endpoint administration and troubleshooting
Assist with client onboarding, environment reviews, and technical recommendations
Automation & Continuous Improvement
Identify recurring technical issues and develop scalable solutions
Use PowerShell and, where relevant, Bash to automate detection, remediation, reporting, and repeatable processes
Identify opportunities to permanently resolve recurring problems across client environments
Contribute to process improvement, backend automation, and operational efficiency initiatives
Collaborate with the wider technical team to turn technical logic into repeatable workflows and automation
Client, MSP & Pre-Sales Support
Engage professionally with MSP clients, technical contacts, and internal stakeholders
Provide clear technical explanations and progress updates during projects, support activities, and escalations
Contribute to technical pre-sales discussions and explain proposed solutions clearly
Represent the organisation professionally during client meetings and technical discussions
Maintain high standards across tickets, documentation, and technical communication
How we take care of our team
💰 Get paid in Australian Dollars
🏥 Medical insurance from day one for you + spouse (or parents if unmarried)
🩺 Generous OPD coverage from doctor visits to all your medical needs
🏡 Home office setup allowance to build your ideal workspace
🌐 Internet allowance to keep you connected
💪 Gym & wellness allowance to stay fit and balanced
🎉 Work hard, play hard – regular team events & engagement activities
🧠 Diji Assist – Mental health & counseling support when you need it
📚 We invest in you – reimbursement for industry certifications
🗣️ Open-door culture – your ideas and feedback always matter
🌍 Flexible work – home or office, wherever you do your best work
🏆 Rewards & recognition that actually recognize you
🥳 Great christmas & financial year-end parties to unwind with your loved ones