Customer Service Coordinator

 

This position will be open to internal and external applicants and will close on Sunday, November 24, 2024.

 

This position pays between $54,720.00 to $68,400.00 and is based on skills, experience and education of the successful candidate.

 

About this Opportunity

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? New Mexico Gas Company is hiring a Customer Service Coordinator that could be your introduction to a long career with us!  You will find the workday in the life of a Customer Service Coordinator to keep you on your toes as you provide important customer service support for the business and the citizens of New Mexico.

 

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

• Coordinates daily customer service activities, provides feedback by answering specific questions related to daily activities, peer mentoring and leadership of Call Center Representatives.
• Handles difficult or escalated customer inquiries and problems
• Assists in complex/political customer complaints and develops resolutions or compromises that will meet the customer’s needs and protect the financial position of the Company
• Provides back-up coverage for supervisor; assists with training, developing, and monitoring the team
• Perform research of customer records, utilizing appropriate system(s) and resources in order to respond effectively to customer and Call Center Representative inquiries and requests, while maintaining call management goals.

 

Successful Candidate Must Have:

• High School Diploma or GED
• Minimum 4 years’ experience with 3 years as a Customer Service Representative (CSR) and 1 year in a Senior CSR role at NMGC
• A valid driver’s license with an acceptable driving record
• Preferences: Bilingual (English/Spanish), cashiering experience, invoice payment experience

 

Working Conditions:

Sitting for extended periods of time; Occasional overtime hours; May require travel to various locations. The Call Center requires non-traditional working hours, this position may require employees to take on fixed early morning, evening, or late-night shift/schedules. Weekend or holiday work may also be required. These shifts/schedules are fixed and may be subject to change based on business needs.