Store Experience Team Lead - Charleston

Pay rate:

$18.50

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

Responsibilities: 

Sales and Profitability 

• Support driving store sales and achieving store sales goals 

• Assist in monitoring progress and results against KPIs 

Brand Experience/Customer Service 

• Drive excellence in customer service in store by modeling brand service standards 

• Respond to all customer feedback and concerns immediately 

• Ensure store team engages with each customer to create an authentic brand experience 

• Cultivate customer-centric culture with on the spot recognition 

• Represent your store as an active brand ambassador within the community 

• Support execution of store marketing events 

Training & Coaching Team 

• Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations 

• Support execution of training programs 

• Ensure team is educated on product and assortment to enhance selling and customer engagement 

• Provide timely training, coaching, and feedback to enable team success and growth 

Operations & Inventory 

• Help ensure team follows all company and store policies and procedures 

• Assist in managing stockroom inventory and supply levels and organization 

• May help execute inventory receiving and replenishment processes efficiently and accurately 

• Provide a premium checkout experience using POS and/or mobile POS system 

Visual Merchandising 

• Maintain store visual merchandising standards 

• Execute floor-sets and merchandising direction 

Talent Management 

• Support development of a high-performing team of customer focused Guides 

• Identify performance issues and inform Store Experience Leader 

• Provide on-going specific and timely feedback to the team 

• Support compliance with all Talent policies and procedures 

Loss Prevention, Safety, & Compliance 

• Support a safe and secure work environment 

• Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately 

Professional Conduct 

• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand 

• Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others 

Qualifications and Attributes: 

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required