Senior People Services Coordinator

<h2>Company Overview</h2> <p>Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</p> <h2>What you'll do</h2> <p>As a Sr. People Services Coordinator, you will join the newly formed People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employee base on a wide variety of HR queries. You are a highly motivated self-starter who is responsible for developing innovative ways to support our employee population, owning a resolution from notification to closure and defining HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do. You are accountable for identifying and resolving more complex second tier employee queries in collaboration with internal teams and the broader Docusign ecosystem.</p> <p> </p> <p>This position is an individual contributor reporting to the Manager, People Services.</p> <p> </p> <p><strong>Responsibility:</strong></p> <ul> <li>Respond to complex HR queries from employees, connecting with internal teams to seek resolution as required</li> <li>Escalate queries requiring HRBP intervention as required</li> <li>Complete onboarding process, and enable employees on day 1 to join the company optimally and efficiently, including welcome and onboarding day 1 presentations</li> <li>Maintain and update the HR Ticketing system (ServiceNow) for Tier 2 queries, ensuring accurate responses and recording of vital information for analysis</li> <li>Generate employee change letters as required (such as job change or promotion)</li> <li>Complete offboarding activities for employees leaving the company such as exit interviews and survey analysis and provide regular feedback and reporting to HR Business Partners on trends</li> <li>Complete all local and regional statutory and regulatory employment filing requirements</li> <li>Carry out vital work authorisation and certification requirements in region</li> <li>Complete all necessary wet signature requirements where required by regional authority</li> <li>Provide direction and support to managers on performance coaching for their employees, escalating to HRBPs where performance improvement becomes necessary</li> <li>Support HRBPs to track and identify gaps in cyclical people processes such as employee survey action planning, promotions, performance and talent reviews</li> <li>Enter and maintain Workday headcount/position management for each function and region as advised by the FP&amp;A teams</li> <li>Coordinate project support for large scale change programs operated by the business partnering team</li> <li>Provide quality, specialized operational support to business units in order to deliver a value-added HR service</li> <li>Drive completion of mass data inputs/uploads, ensuring data submitted to HR Operations team is accurate and ready for loading</li> <li>Develop and support the growth of other coordinators within the People Services team</li> </ul> <h2>Job Designation</h2> <p><strong>Hybrid</strong>: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)</p> <p> </p> <p>Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p> <h2>What you bring</h2> <p><strong>Basic:</strong></p> <ul> <li>BS/BA degree or equivalent in HR or related field</li> <li>2+ years of HR operations or consulting experience</li> <li>Experience with Workday HCM and associated modules</li> <li>Experience identifying workflow/process improvement within the HR context</li> <li>Experience with Google Suite</li> </ul> <p><strong>Preferred:</strong></p> <ul> <li>Experience managing and closing complex HR queries</li> <li>Demonstrated ability to deliver exceptional customer service</li> <li>Excellent written and verbal communication skills</li> <li>Strong attention to details and organizational skills</li> <li>Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment</li> <li>Abili