Director, Member Engagement

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!

About the Role

LendingClub is committed to delivering exceptional service through Lending Care — our promise to support members with empathy, simplicity, and foresight. We are seeking a Director of Member Engagement Operations to lead our contact center and service delivery organization.

In this senior leadership role, you will oversee a large, high-volume Member Engagement organization in a regulated environment. You will be responsible for service delivery, operational performance, and team leadership, while partnering closely across the business to continuously improve how we support our members.

This role is ideal for a customer-focused operations leader who is comfortable operating at scale, leveraging data and technology, and developing strong, engaged teams.

What You'll Do

• Own end-to-end service delivery for a large, high-volume Member Engagement organization, driving results across member satisfaction, quality, productivity, and cost efficiency

• Set clear goals, operating rhythms, and accountability across the organization, using data, member feedback, and operational insights to guide decisions and improvements

• Champion a consistent, easy, and personal member experience aligned with LendingClub’s service principles, partnering cross-functionally to reduce friction in member journeys

• Lead, coach, and develop a team of people leaders and frontline managers, fostering an inclusive, high-engagement culture grounded in performance and development

• Support the responsible adoption of AI-enabled tools and new capabilities to improve service outcomes while balancing risk, compliance, and member trust

• Collaborate closely with Product, Engineering, Risk, Compliance, and Operations partners, representing Member Engagement Operations in service strategy and experience discussions

About You

• 10+ years of progressive experience in contact center or customer service operations within financial services, lending, or another highly regulated industry

• 5+ years of experience leading 50+ employees in a high-volume contact center or large customer service organization

• Bachelor’s degree in a related field; or equivalent practical experience

• Demonstrated success improving service performance while introducing new tools, processes, or capabilities

• Strong operational judgment with the ability to balance innovation, compliance, risk management, and member trust

• Proven ability to influence and partner effectively within a matrixed organization

• Experience working with AI-enabled service tools or advanced analytics in a contact center environment is preferred

Work Location

Lehi, Utah

The above location is an eligible office for this role. This location has been determined to foster in-person collaboration with this role’s team and related business lines. LendingClub utilizes a hybrid work model, with teams in-office Tuesday, Wednesday, and Thursday. In-person attendance is essential for this role’s success, and remote placement will not be considered. LendingClub offers relocation assistance based on job level.

Time Zone Requirements

Primarily Mountain Time (MT).

While this position will primarily work local hours, LendingClub is headquartered in Pacific Time. The ideal candidate will be flexible working across time zones when needed.

Travel Requirements

As needed travel to LendingClub offices and other locations.

Compensation

The target base salary range for this position is $130,000 – $160,000. The base salary will be determined by job-related knowledge, experience, education, skills, and location. Base salary is one component of LendingClub’s Total Rewards package, which may also include long-term incentiv