Jobs and Careers
MO
Front Desk Agent
Moonrise HotelSt. Louis, United Statesfull_timeVerifiedPosted 30 Oct 2025
💰 $34,000/yr($32,000/yr – $34,000/yr)
About the role
Front Desk Agent
Job Description:
Job Description:
- Attend to guests’ needs, included, but not limited to, registration, checkout and cashiering.
- $16 to $17 per hour
- Take every opportunity to amaze the guests
- Smile, have eye contact and greet guests immediately
- Maintain a well-groomed, professional appearance at all times
- Actively solicit feedback from guests
- Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
- Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
- Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested
- Promptly respond to and resolve guest complaints
- Answer telephone promptly and properly being polite, courteous, and friendly
- Be friendly, thorough, accurate and efficient in taking reservations and performing Check-ins & Check-outs
- (If applicable) Operate or assist with shuttle or transportation. Service in a timely and courteous manner
- (If applicable)
- Assist guests with luggage upon their arrival to and departure from the hotel
- Use guest names
- Be knowledgeable and helpful about the local area, the hotel and hotel services
- Handle messages, wake-up calls, mail, and faxes properly
- Assist guests’ with laundry/dry cleaning needs
- Know of incoming VIPs
- Follow all applicable Moonrise Standard Operating Procedures
- Demonstrate proper selling techniques during the reservation and walk-in process
- Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available
- Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services
- Increase revenues by offering customers upgraded rooms and promoting hotel amenities and outlets
- Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:
- Verifies all information on reservations check-in: name, address, method of payment, etc.
- Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers
- Identifies and records special billing instructions and notifies accounting
- Completes shift closing accurately by getting appropriate approval signatures and authorization codes
- Adheres to hotel policies regarding the use of cash bank
- Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
- Report potential sales contacts to the sales department
- Properly handle and account for keys
- Be knowledgeable of policies regarding emergency procedures and security concerns
- Ensure protection of guests room numbers
- Book reservations for those guests who approach the Front Desk
- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Report to work on time
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s