Collections Lead - Accounts Receivable, AWS Global Order to Cash (O2C)

Amazon's Finance Operations organization is seeking Collections Lead - Accounts Receivable who will drive strategic collection efforts, optimize cash flow management processes, and partner across multiple stakeholders to ensure excellent customer service while maintaining AWS's financial health. This role combines tactical excellence with strategic thinking to influence and improve Order-to-Cash processes. This role is based in São Paulo.


Key job responsibilities
• Design and optimize collection strategies based on data-driven analysis of accounts receivable reports (aging, DSO and other KPIs);
• Lead cross-functional process improvement initiatives to enhance cash flow management;
• Develop and implement best practices for customer accounts management;
• Partner with stakeholders to identify and resolve systematic billing and collection issues;
• Analyze complex account scenarios and design solutions to resolve payment disputes;
• Leverage multiple data sources using SQL, Excel, and internal tools to create actionable insights;
• Analyze and optimize reporting mechanisms to track key performance metrics;
• Design and document operational procedures for managing complex customer accounts;
• Drive resolution of escalated cases, including executive-level communication;
• Influence and collaborate with Sales, Billing, and Shared Services teams to resolve structural issues;
• Educate internal and external customers on service tools and processes;
• Mentor team members on collection strategies and best practices;
• Develop and implement scalable solutions for payment application and reconciliation;
• Create and maintain documentation of best practices and standard operating procedures;
• Assess and monitor customer credit and financial health trends;
• Identify and escalate potential risks to appropriate stakeholders;
• Design mitigation strategies for complex collection scenarios;
• Ensure compliance with global collection policies and procedures.