Senior Administrator-Quality Services

Overview

POSITION TITLE (Oracle title)

SENIOR ADMINISTRATOR

 

WORKING TITLE

Senior Administrator-Quality Services

 

SCHOOL/DEPARTMENT

Technology Services Division

 

LOCATION

Crossroads II, Cary, NC

 

PAY GRADE

Senior Administrator-Band 3

 

FLSA STATUS

Exempt

 

ELIGIBILITY FOR EMPLOYMENT CONTRACT

No

 

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek 

 

POSITION PURPOSE:

Provides internal consulting and support services to ensure that processes, procedures, and methodologies are developed, documented, communicated, and used in order to effectively direct the work of the division. Oversees the collection and reporting of performance metrics designed to inform division leadership decisions, to determine the effectiveness and efficiency of division operations, and to monitor progress toward achieving targeted improvements. Maintains compliance with state law and school board policy, drafts technology policies and guidelines, and establishes processes, tools, measures, and reporting methods for monitoring customer satisfaction for the major services of the division.

 

MINIMUM QUALIFICATIONS:  

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Considerable knowledge of Microsoft Office specifically Word, Excel, and Power Point; Google Apps; 

• Knowledge of quality concepts and process structured organizations;

• Knowledge of Wake County Public School System (WCPSS) business operations, state and local law and school board policy;

• Ability to establish and monitor processes, procedures, work practices and methods;

• Ability to develop and maintain good working relationships with internal and external customers;

• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and  feedback; 

• Ability to establish and maintain effective working relationships with school system staff, community partners, vendors, and contractors. 

 

EDUCATION, TRAINING, AND EXPERIENCE

• Bachelor’s degree in technical or business field (e.g. computer science, engineering, accounting, business or mathematics) or equivalent work experience.

 

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

• Experience in a supervisory level position with responsibility for delivering support services in such areas as technology, accounting, HR, etc.;

• Project management experience (demonstrated skills in verbal/written communications, high commitment to achieving goal and plans, strong interpersonal, negotiating and influencing skills, and excellent planning and organization skills).

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Oversees the development, management, and execution of all official documents including service agreements, contracts, RFPs, leases, etc., to ensure compliance with state law and school board policy.

Negotiates with vendors to ensure optimum value for WCPSS in contracts and pricing.

Performs all necessary functions related to e-rate funding for the district as required including determining appropriate filings, ensuring compliance with current regulations, and communication with district stakeholders Support the division’s efforts to define and improve processes, to inform decisions through meaningful metrics, and to increase effectiveness and efficiencies of initiatives.

Works with the managers in the division to ensure that measures and targets are established for the key processes and deliverables.

Establishes methods to gather data on key measures to determine the effectiveness and efficiency of division operations.

Provides regular reports to division leadership.

Performs process-monitoring activities on a regular basis.

Drafts and maintains technology policies and guidelines to assure district contract procedures are followed.

Assists in the process to define, document, and communicate standards for the district.

Provides assistance to Technology Leadership Team in budget development by identifying funding requirements relative to contracts, leases, and service agreements from various areas within