Customer Care Specialist I

<div class="content-intro"><h2 class="iCIMS_InfoMsg iCIMS_InfoField_Job">&nbsp;</h2> <div class="iCIMS_InfoMsg iCIMS_InfoMsg_Job"> <div class="iCIMS_Expandable_Container"> <div class="iCIMS_Expandable_Text"> <p style="margin: 0px;">&nbsp;</p> </div> </div> </div></div><p>&nbsp;</p> <p>&nbsp;</p> <p>The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as:</p> <p>&nbsp;</p> <ul> <li>Processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction.</li> <li>&nbsp;Work closely with team members to achieve customer departmental goals and improve customer service processes.</li> </ul> <p><strong>Duties and responsibilities</strong></p> <p>· Become intimately familiar with the business rules for each customer and deliver timely and accurate service.</p> <p>· Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes.</p> <p>· Maintain accurate records of customer interactions, services provided, and issues resolved.</p> <p>· Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions.</p> <p>· Process internal requests from operational or support teams as required.</p> <p>· Assist with the implementation of change requests and other services as required.</p> <p>· Strive for continuous improvement in service delivery.</p> <p>· Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets.</p> <p>· Other responsibilities as required</p> <p><strong>Qualifications</strong></p> <p>· High School Diploma or Equivalent.</p> <p>· Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).</p> <p>· Data Entry 40 wpm.</p> <p>· Strong communication, both verbal and written.</p> <p>· 1+ years of data entry experience preferred.</p> <p>· Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues.</p> <p>· Make sound decisions and accept/act upon constructive feedback.</p> <p>· Adhere to professional behavioral expectations and the ability to work well with different groups and departments.</p> <p>· Must operate effectively and reliably in the office and/or at home.</p> <p>· Drug Tests, Background Checks, and Fingerprinting are r