About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. Although the full range is posted, the target salary range for this position is $24.71- $30.89/hour. We also offer generous benefits for full-time employees which includes but is not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service

• 457B Retirement plan

• 132 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year

• Competitive medical, dental and vision plans effective within 1 month of start date

Location

This is an in-person position that will require you to be present five days a week with the possibility of being placed at any of the following branch locations dependent on need: 

• Northeast Branch: 4685 Peoria St #1 Denver, CO 80239 

• Northwest Branch: 3698 W 44th Ave Denver, CO 80211 

• Southeast Branch: 2243 S Monaco Pkwy Denver, CO 80222 

• Southwest Branch: 3100 S Sheridan Blvd, Denver, CO 80227 

• Tremont Branch: 2855 Tremont Pl Denver, CO 80205 

What You'll Do

Additionally, the DMV Lead Customer Service Agent will:

• Assist in running the daily operations such as opening, closing and securing offices, responding to escalated customer issues, issuing credits and making corrections to the State system

• Provide support with on-the-job training on motor vehicle policies, procedures, methods and techniques in order to process and issue motor vehicle titles and registration documents

• Respond to complex customer questions and issues such as titling and registration procedures, fee and tax requirements, emission testing and insurance requirements, explain statutes, policies, procedures and rules and resolve problems and/or concerns

• Process vehicle registration renewal applications received in the mail or online, review documents for completeness, accuracy, and compliance with statutes, issue motor vehicle registration documents and validation tabs determine why some renewals are rejected and send correspondence to customers explaining fees, reason for rejection and policies and procedures

• Maintain assigned state inventory, files and records as required by the Colorado Department of Revenue

• Operate a variety of office equipment, perform preventative maintenance, reports all malfunctions and troubleshoot problems in conjunction with a repair technician until the machine is in working order

• Perform other related duties as assigned

About You

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level.

We are looking for someone with some or all the following skills and experience:

• Passion and dedication to ensuring the highest level of customer service to our Denver residents

• Superior communication skills

• Previous professional level Motor Vehicle titling and/or registration experience

Minimum Qualifications

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

• Experience Requirement: Three (3) years of clerical experience which includes customer service involving the explanation of rules and regulations of which must include one (1) year of motor vehicle office support experience

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements

• License