Salesforce Quality Assurance Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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Job Description

We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and technology companies around the world. One of them is Salesforce, the leading company in the Customer Relationship Management space. The Salesforce platform supports sales, consulting, client management, pricing, legal, implementations, customer support and the travel agency. This role in the Center of Excellence for Salesforce at American Express Global Business Travel is a great opportunity to grow your Salesforce knowledge by working on a wide array of topics and functionality while revolutionizing business travel & the contact center environment!

This role is crucial in managing QA (Quality Assurance) project deliverables, timelines, creating robust test plans and producing high quality test results. This role will work very closely with Technology and Business Travel departments to develop test plans, execute, and perform regression testing, provides 3rd level support and ensure business continuity of new or updated product enhancements for successful end user product experience. The successful candidate must possess strong understanding of how business processes and technologies impact internal and external customers and be able to leverage this knowledge to support business partners and end users.

Key Responsibilities:

• Review design specifications to understand the scope, requirements, and function of the software product.
• Identify appropriate parameters, functions, and data to test and validate; parameters may include general. function, validity of results, accuracy, reliability, and compliance with industry standards.
• Conduct testing to ensure products perform according to user requirements and within established guidelines.
• Identify, log or document, and recreate error codes, bugs, and defects.
• Assist in resolution of all defects related to test execution.
• Identify and communicate testing status and risks.
• When a product does not perform within specifications, reports defects to programmers (developers) while identifying and recommending solutions, improvements, and updates.
• Collaborate with programmers or developers to understand how new enhancements impacts end user product experience.
• Participate and support deployment activities and production releases and perform smoke testing.
• Support teammates as necessary for coverage.
• Performs other duties as assigned.

Key Qualifications:

• Extensive knowledge of software and database testing including designing and manipulating test data, validating stored jobs, and error replication.
• Prior Experience writing test cases/scripts.
• Prior experience at least 3 years on Salesforce Sales Cloud or/and Service Cloud or/and Conga/CLM.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and in-depth attention to detail with proven ability to manage multiple concurrent priorities.
• Ability to create test plans and cases from specifications or verbal communications.
• Ability to work independently and manage priorities and meet deadlines with minimal oversight.
• Excellent interpersonal skills with the ability to serve as a liaison with developers, project managers, and technical and non-technical business partners and the ability to adapt style to suit the audience.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Self-motivated and team-work skills required.
• Collaborative attitude with the ability to quickly adapt to changes.

Additional desirable qualifications:

• JIRA
• Contact center solutions: chat, messaging, telephony, email, CRM.
• Travel technology solutions: GDS, travel agent software.
• UI/UX qualification.

     

Location

United States - Virtual Location

     

     

The US national annual base salary range for this position is from $50,000 to $100,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge