Asst Mgr Intermodal Customer Logistics

Requisition 37808: B3 Asst Mgr Intermodal Customer Logistics 

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Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

Job Description

Primary Purpose:

Assists in the management of the Intermodal Customer Logistics team to include serving as the primary customer service contact for inquiries requiring escalation. Advocates on behalf of customers to internal Norfolk Southern groups while externally supporting the strategic and operational goals of the company.

 

Principal Duties:
•  Proactively communicates with customers, Intermodal Operations, Intermodal Marketing, Transportation, and connecting carriers to understand and resolve tactical service exceptions
•  When necessary, ensures service continuity by managing and contracting drayage carriers
•  Proactively monitors service performance for Intermodal customers and makes timely communications regarding service disruptions
•  Works in a team environment, coordinating goals and actions with all respective Intermodal groups and Norfolk Southern departments as applicable
•  Identifies, designs, and recommends strategic solutions for customer challenges
•  Leverages analytical ability to create compelling plans for logistical or customer experience challenges including, but not limited to, chronic service issues, web tool interface/functionality and data quality
•  Acts as advocate for AccessNS, ExpressNS, and TRAX to include managing the approval processes
•  Reviews current processes and identifies opportunities to save time or resources while providing a more quality product
•  Other duties or special projects as assigned

 

Job Related Experience:
   Minimum Level:  Not specified
   Preferred Level:  Not specified

 

Education:
   Preferred Level:  Bachelor's Degree
   Preferred Majors:  None listed

 

Licenses / Certifications:
   Required:  None listed
   Preferred:  None listed

 

Technical Skills:
•  TYES
•  MS Word/Word Processing
•  MS PowerPoint/Presentations
•  MS Outlook
•  MS Excel/Spreadsheets
•  Salesforce (ConnectNS)

Skills and Abilities:
•  Communication skills
•  Planning and organizing
•  Acting independently and responsibly
•  Customer service
•  Analytical/Problem solving

 

Career Path:
   Predecessor Jobs:  None listed
   Future Jobs:
      - Manager Intermodal Customer Logistics
      - Asst Operations Manager
      - Operations Manager

Job Family:  Individual Contributor

Work Conditions

Environment: Office

Shift Work: No

On-Call: Yes

Weekend Work: Yes

Travel Required: 0 - 2 Days per Month,

Company Overview

Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the U.S. economy. Today, it operates a customer-centric and operations-driven freight transportation network. Committed to furthering sustainability, Norfolk Southern helps its customers avoid 15 million tons of yearly carbon emissions by shipping via rail. Its dedicated team members deliver more than 7 million carloads annually, from agriculture to consumer goods, and is the largest rail shipper of auto products and metals in North America. Norfolk Southern also has the most extensive intermodal network in the eastern U.S., serving a majority of the country’s population and manufacturing base, with connections to every major container port on the Atlantic coast as well as the Gulf of Mexico and Great Lakes. Learn more by visiting