Service Parts Washer

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Summary:  Performs cleaning and preparation of warranty and customer returned products.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Work at the direction of the Repair Department technicians to prioritize repair orders and remanufactured turbos.

Cleaning and reconditioning all turbocharger components.

Properly tracks repairs through SAP inventory control and invoicing, this includes accurately logging in and out of production orders to capture time spent on jobs.

Maintains records of repair and product applications for future reference.

Follows all Company personnel policies and process procedures.

Maintains friendly, cooperative relations with customers, company personnel and management.

Ensure that all internal company communications, financial information, pricing information, plans and strategies are kept confidential.

Organizes personal schedule to maximize productivity and time management.

Supervisory Responsibilities: 

None                          

Competencies:                                             

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical - Synthesizes complex or diverse customer information with employee on the job experience; Collects and researches data; Uses intuition and experience to complement data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;

Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Cost Consciousness - Contributes to profits and revenue; Conserves organizational resources.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Consistently shows respect for co-workers.

Diversity – Demonstrates knowledge of EEO Policy; Shows respect and sensitivity for cultural differences.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands.

Attendance/Punctuality - Is consistently at work and on time; Ensures work